{"id":1011519,"date":"2026-09-21T20:54:55","date_gmt":"2026-09-21T20:54:55","guid":{"rendered":"https:\/\/parfumhaven.nl\/?page_id=1011519"},"modified":"2026-09-27T11:38:08","modified_gmt":"2026-09-27T11:38:08","slug":"orders-and-payments","status":"publish","type":"page","link":"https:\/\/tellyco.nl\/de\/faqs\/orders-and-payments\/","title":{"rendered":"Bestellungen und Zahlungen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011519\" class=\"elementor elementor-1011519\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc38ce3 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"dc38ce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467ebf4 elementor-widget elementor-widget-html\" data-id=\"467ebf4\" 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.tci-lead{font-size:17px}.tci-hero-art{height:290px}.tci-phone{width:105px;height:205px;border-width:7px;border-radius:27px}.tci-phone:before{width:44px;height:12px;top:6px}.tci-orbit{width:235px;height:235px}.tci-rail{grid-auto-flow:row;grid-template-columns:repeat(4,minmax(0,1fr));overflow:visible}}\n.elementor-widget-html .tci,.elementor-widget-html .tci>*{max-width:100%}.elementor-widget-html .tci [class*=\"tci-\"]{min-width:0}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83fd68b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83fd68b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c099068 elementor-widget elementor-widget-html\" data-id=\"c099068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-topic-wrap\"><div class=\"tci-wrap\"><div class=\"tci-topic-title\"><div><div class=\"tci-kicker\">Help Center<\/div><h2>Choose a topic<\/h2><\/div><p>Go straight to the answer you need.<\/p><\/div><div class=\"tci-topics\"><a class=\"tci-topic\" href=\"\/pages\/contact\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><span><b>Contact<\/b><span>Talk to our team<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/warranty-and-complaints\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><span><b>Warranty & complaints<\/b><span>Help with a problem<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/my-account\/orders\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><span><b>Order status<\/b><span>Check your orders<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/what-is-refurbished\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><span><b>Products<\/b><span>Refurbished explained<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/returns-and-exchanges\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><span><b>Returns & exchanges<\/b><span>Send an item back<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/shipping-and-delivery\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><span><b>Shipping & delivery<\/b><span>Delivery questions<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/orders-and-payments\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><span><b>Orders & payments<\/b><span>Checkout and payment<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/pages\/for-businesses\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 21V6h10v15M14 10h6v11M8 10h2M8 14h2M8 18h2M17 14h1M17 18h1\"\/><\/svg><span><b>Business<\/b><span>Business & reseller<\/span><\/span><\/a><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db54f4b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"db54f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fffbc88 elementor-widget elementor-widget-html\" data-id=\"fffbc88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-hero\"><div class=\"tci-wrap tci-hero-grid\"><div class=\"tci-hero-copy\"><div class=\"tci-kicker\">Orders & payments<\/div><h1>From product page to confirmation \u2014 keep it simple.<\/h1><p class=\"tci-lead\">Choose your device and options, review the order, pay securely and follow the status from your account.<\/p><div class=\"tci-actions\"><a class=\"tci-btn tci-btn-primary\" href=\"\/shop\/\">Shop products<\/a><a class=\"tci-btn tci-btn-secondary\" href=\"\/my-account\/orders\/\">View my orders<\/a><\/div><div class=\"tci-trust\"><span class=\"tci-chip\"><i>\u2713<\/i> Secure checkout<\/span><span class=\"tci-chip\"><i>\u2713<\/i> Order confirmation<\/span><span class=\"tci-chip\"><i>\u2713<\/i> Account order history<\/span><\/div><\/div><div class=\"tci-hero-art\" aria-hidden=\"true\"><div class=\"tci-orbit\"><\/div><div class=\"tci-phone\"><\/div><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e127a e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83e127a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96457b7 elementor-widget elementor-widget-html\" data-id=\"96457b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\"><div class=\"tci-wrap\"><div class=\"tci-head\"><div class=\"tci-kicker\">Ordering<\/div><h2>Three steps to place an order.<\/h2><\/div><div class=\"tci-grid3\"><article class=\"tci-card\"><span class=\"tci-step-num\">01<\/span><h3 style=\"margin-top:18px\">Choose your product<\/h3><p>Select the model, storage, colour, condition and any available options.<\/p><\/article><article class=\"tci-card\"><span class=\"tci-step-num\">02<\/span><h3 style=\"margin-top:18px\">Review your cart<\/h3><p>Check the product, price, shipping information and billing\/delivery details.<\/p><\/article><article class=\"tci-card\"><span class=\"tci-step-num\">03<\/span><h3 style=\"margin-top:18px\">Pay & confirm<\/h3><p>Complete checkout with one of the payment methods shown and receive your order confirmation.<\/p><\/article><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a65139 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"6a65139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7bfe8 elementor-widget elementor-widget-html\" data-id=\"ed7bfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap tci-split\"><div class=\"tci-panel\"><div class=\"tci-kicker\">Payments<\/div><h2>Secure methods shown at checkout.<\/h2><p>Tellyco\u2019s current Terms list secure third-party payment providers including Mollie and Stripe. Available methods can include iDEAL, card payments, bank transfer and other methods shown during checkout.<\/p><div class=\"tci-callout\" style=\"margin-top:15px\">Only advertise a payment method here if it is actually enabled in your live checkout.<\/div><\/div><div class=\"tci-panel dark\"><div class=\"tci-kicker\" style=\"color:#abb1bc\">Payment problem?<\/div><h2>Do not place duplicate orders immediately.<\/h2><p>If payment status is unclear or you do not receive the expected order confirmation, first check your account and payment status. If you are still unsure, contact Tellyco with your email address and any order\/payment reference.<\/p><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-584ce74 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"584ce74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74209b elementor-widget elementor-widget-html\" data-id=\"f74209b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\" id=\"shipping\"><div class=\"tci-wrap\"><div class=\"tci-head\"><div class=\"tci-kicker\">Shipping & delivery<\/div><h2>Current storefront promises.<\/h2><p>Keep these values synced with the homepage, cart and checkout whenever your shipping policy changes.<\/p><\/div><div class=\"tci-grid3\"><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><\/div><h3>Before 17:00<\/h3><p>Orders placed on a working day before 17:00 are currently advertised as shipping the same day.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12l9-9 9 9-9 9z\"\/><path d=\"M12 7v10\"\/><\/svg><\/div><h3>Free from \u20ac89<\/h3><p>The current Tellyco storefront advertises free shipping from \u20ac89.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/div><h3>Track your order<\/h3><p>Use My Account and the tracking information sent for your shipment when available.<\/p><\/article><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5a8243 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"d5a8243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981310c elementor-widget elementor-widget-html\" data-id=\"981310c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap tci-split\"><div><div class=\"tci-head\"><div class=\"tci-kicker\">Changes & cancellations<\/div><h2>Contact us before it ships.<\/h2><p>If you notice a mistake in your order, contact Tellyco as quickly as possible. Once a parcel has entered the shipping process, changes or cancellation may no longer be possible.<\/p><\/div><a class=\"tci-btn tci-btn-primary\" href=\"\/contact-us\/\">Contact support<\/a><\/div><div class=\"tci-faq\"><details open><summary>Can I change my delivery address after ordering?<\/summary><p>Contact support immediately. Whether an address can still be changed depends on the order and shipping status.<\/p><\/details><details><summary>Where is my invoice?<\/summary><p>Check your account and order emails. Business invoice details depend on the tax treatment of the specific products.<\/p><\/details><details><summary>Why does VAT look different on some products?<\/summary><p>Used products can be sold under normal VAT rules or the margin scheme. See the VAT & Home Copy Fee page for the explanation.<\/p><\/details><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Choose a topic Go straight to the answer you need. ContactTalk to our teamWarranty &#038; complaintsHelp with a problemOrder statusCheck your ordersProductsRefurbished explainedReturns &#038; exchangesSend an item backShipping &#038; deliveryDelivery questionsOrders &#038; paymentsCheckout and paymentBusinessBusiness &#038; reseller Orders &#038; payments From product page to confirmation \u2014 keep it simple. Choose your device and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1011535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1011519","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/comments?post=1011519"}],"version-history":[{"count":4,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011519\/revisions"}],"predecessor-version":[{"id":1011603,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011519\/revisions\/1011603"}],"up":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011535"}],"wp:attachment":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/media?parent=1011519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}