{"id":1011535,"date":"2026-09-27T10:45:06","date_gmt":"2026-09-27T10:45:06","guid":{"rendered":"https:\/\/tellyco.nl\/?page_id=1011535"},"modified":"2026-09-27T12:23:05","modified_gmt":"2026-09-27T12:23:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tellyco.nl\/de\/faqs\/","title":{"rendered":"H\u00e4ufige Fragen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011535\" class=\"elementor elementor-1011535\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc38ce3 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"dc38ce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467ebf4 elementor-widget elementor-widget-html\" data-id=\"467ebf4\" data-element_type=\"widget\" data-e-type=\"widget\" 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.tci-product-hub{grid-template-columns:repeat(3,minmax(0,1fr))}\n  .tci-popular-grid{grid-template-columns:repeat(3,minmax(0,1fr))}\n}\n\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83fd68b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83fd68b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c099068 elementor-widget elementor-widget-html\" data-id=\"c099068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-hero\">\n  <div class=\"tci-wrap\" style=\"padding:38px 0 32px\">\n    <div class=\"tci-kicker\">Tellyco Help Center<\/div>\n    <h1 style=\"max-width:760px\">How can we help?<\/h1>\n    <p class=\"tci-lead\">Choose a topic, search a question or go straight to the information you need.<\/p>\n\n    <div class=\"tci-search\">\n      <input id=\"tciHelpSearch\" type=\"search\" placeholder=\"Search warranty, return, battery, Grade A\u2026\">\n      <button class=\"tci-btn tci-btn-primary\" type=\"button\" onclick=\"tciSearchHelp()\">Search<\/button>\n    <\/div>\n    <div class=\"tci-search-note\">Try: \u201cproduct condition\u201d, \u201cbattery\u201d, \u201creturn\u201d, \u201cshipping\u201d, \u201cwarranty\u201d or \u201cVAT\u201d.<\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db54f4b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"db54f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fffbc88 elementor-widget elementor-widget-html\" data-id=\"fffbc88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-topic-wrap\"><div class=\"tci-wrap\"><div class=\"tci-topic-title\"><div><div class=\"tci-kicker\">Help Center<\/div><h2>Choose a topic<\/h2><\/div><p>Go straight to the answer you need.<\/p><\/div><div class=\"tci-topics\"><a class=\"tci-topic\" href=\"\/pages\/contact\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><span><b>Contact<\/b><span>Talk to our team<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/warranty-and-complaints\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><span><b>Warranty & complaints<\/b><span>Help with a problem<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/my-account\/orders\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><span><b>Order status<\/b><span>Check your orders<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/what-is-refurbished\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><span><b>Products<\/b><span>Refurbished explained<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/returns-and-exchanges\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><span><b>Returns & exchanges<\/b><span>Send an item back<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/shipping-and-delivery\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><span><b>Shipping & delivery<\/b><span>Delivery questions<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/orders-and-payments\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><span><b>Orders & payments<\/b><span>Checkout and payment<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/pages\/for-businesses\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 21V6h10v15M14 10h6v11M8 10h2M8 14h2M8 18h2M17 14h1M17 18h1\"\/><\/svg><span><b>Business<\/b><span>Business & reseller<\/span><\/span><\/a><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e127a e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83e127a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96457b7 elementor-widget elementor-widget-html\" data-id=\"96457b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head\">\n      <div class=\"tci-kicker\">Quick actions<\/div>\n      <h2>What do you want to do?<\/h2>\n    <\/div>\n\n    <div class=\"tci-grid4\">\n      <a class=\"tci-card\" href=\"\/my-account\/orders\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/div>\n        <h3>Track an order<\/h3>\n        <p>Open your account and check the current order status.<\/p>\n      <\/a>\n\n      <a class=\"tci-card\" href=\"\/pages\/returns-exchanges\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><\/div>\n        <h3>Start a return<\/h3>\n        <p>See the return steps before sending anything back.<\/p>\n      <\/a>\n\n      <a class=\"tci-card\" href=\"\/pages\/garantie\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><\/div>\n        <h3>Warranty help<\/h3>\n        <p>Check coverage and prepare a warranty request.<\/p>\n      <\/a>\n\n      <a class=\"tci-card\" href=\"\/contact-us\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><\/div>\n        <h3>Contact Tellyco<\/h3>\n        <p>Still stuck? Get in touch with customer care.<\/p>\n      <\/a>\n    <\/div>\n\n    <div class=\"tci-head\" style=\"margin-top:34px\">\n      <div class=\"tci-kicker\">Popular<\/div>\n      <h2>Frequently visited information.<\/h2>\n    <\/div>\n\n    <div class=\"tci-popular-grid\">\n      <a class=\"tci-popular\" href=\"\/pages\/product-conditions\/\">What do Grade A, B and C mean?<\/a>\n      <a class=\"tci-popular\" href=\"\/pages\/what-is-refurbished\/\">What does refurbished mean?<\/a>\n      <a class=\"tci-popular\" href=\"\/pages\/garantie\/\">How much warranty do I get?<\/a>\n      <a class=\"tci-popular\" href=\"\/pages\/returns-exchanges\/\">How do I return an order?<\/a>\n      <a class=\"tci-popular\" href=\"\/pages\/shipping-delivery\/\">When will my order be shipped?<\/a>\n      <a class=\"tci-popular\" href=\"\/pages\/vat-and-home-copy-fee\/\">Why is VAT different on some devices?<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a65139 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"6a65139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7bfe8 elementor-widget elementor-widget-html\" data-id=\"ed7bfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\" id=\"product-help\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head\">\n      <div class=\"tci-kicker\">Products<\/div>\n      <h2>Conditions, battery & refurbished explained.<\/h2>\n      <p>Everything you need to understand the device before you buy it.<\/p>\n    <\/div>\n\n    <div class=\"tci-product-hub\">\n      <a class=\"tci-product-link\" href=\"\/pages\/product-conditions\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M8 12l3 3 5-6\"\/><\/svg><\/div>\n        <span><b>Product conditions<\/b><span>Grade A, B and C, cosmetic wear and what the grades mean.<\/span><\/span>\n      <\/a>\n\n      <a class=\"tci-product-link\" href=\"\/pages\/what-is-refurbished\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><\/div>\n        <span><b>What is refurbished?<\/b><span>How a pre-owned device is checked, tested, restored and graded.<\/span><\/span>\n      <\/a>\n\n      <a class=\"tci-product-link\" href=\"\/pages\/what-is-second-hand\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 11v6M12 7h.01\"\/><\/svg><\/div>\n        <span><b>Second-hand vs refurbished<\/b><span>Understand the difference in preparation, testing and purchase certainty.<\/span><\/span>\n      <\/a>\n\n      <a class=\"tci-product-link\" href=\"\/pages\/product-conditions\/#battery\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"7\" width=\"17\" height=\"10\" rx=\"2\"\/><path d=\"M21 10v4M7 10v4M10 10v4M13 10v4\"\/><\/svg><\/div>\n        <span><b>Battery information<\/b><span>Battery condition is separate from cosmetic grade.<\/span><\/span>\n      <\/a>\n\n      <a class=\"tci-product-link\" href=\"\/pages\/vat-and-home-copy-fee\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><\/div>\n        <span><b>VAT & Home Copy Fee<\/b><span>Normal VAT, margin products and the Dutch private-copy levy.<\/span><\/span>\n      <\/a>\n\n      <a class=\"tci-product-link\" href=\"\/pages\/sustainability\/\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M20 4C11 4 5 8 5 15c0 3 2 5 5 5 7 0 10-7 10-16z\"\/><path d=\"M5 20c3-5 7-8 12-11\"\/><\/svg><\/div>\n        <span><b>Sustainability<\/b><span>Why extending the useful life of electronics matters.<\/span><\/span>\n      <\/a>\n    <\/div>\n\n    <div class=\"tci-callout\" style=\"margin-top:12px\">\n      <b style=\"color:#27324c\">Product Conditions:<\/b> Grade A, B and C describe cosmetic appearance. Technical functionality and battery condition are assessed separately.\n      <a class=\"tci-link\" href=\"\/pages\/product-conditions\/\" style=\"margin-left:6px\">View product conditions<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-584ce74 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"584ce74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74209b elementor-widget elementor-widget-html\" data-id=\"f74209b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\" id=\"help-answers\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head\">\n      <div class=\"tci-kicker\">Frequently asked questions<\/div>\n      <h2>Quick answers by topic.<\/h2>\n      <p>For full details, use the dedicated page linked in each section.<\/p>\n    <\/div>\n\n    <div class=\"tci-grid2\">\n      <div class=\"tci-faq-category\">\n        <h3>Products & condition<\/h3>\n        <div class=\"tci-faq\">\n          <details class=\"tci-help-item\" open>\n            <summary>What do Grade A, B and C mean?<\/summary>\n            <p>They describe cosmetic appearance. Grade A is the cleanest cosmetic option, Grade B shows light signs of use, and Grade C can show more visible wear. The grade does not determine technical functionality or battery condition. <a class=\"tci-link\" href=\"\/pages\/product-conditions\/\">View product conditions<\/a><\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>What does refurbished mean?<\/summary>\n            <p>A refurbished device is pre-owned technology that has been professionally inspected, tested, cleaned, reset and restored where necessary before being sold again. <a class=\"tci-link\" href=\"\/pages\/what-is-refurbished\/\">Learn more<\/a><\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>Is battery condition the same as cosmetic grade?<\/summary>\n            <p>No. Cosmetic grade tells you how the device looks. Battery condition is separate and should be shown independently.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>What is the difference between refurbished and second-hand?<\/summary>\n            <p>Both are pre-owned. Refurbished devices go through a professional preparation process; second-hand devices are not presented as having gone through the same full refurbishment process. <a class=\"tci-link\" href=\"\/pages\/what-is-second-hand\/\">Compare them<\/a><\/p>\n          <\/details>\n        <\/div>\n      <\/div>\n\n      <div class=\"tci-faq-category\">\n        <h3>Orders & payments<\/h3>\n        <div class=\"tci-faq\">\n          <details class=\"tci-help-item\">\n            <summary>How do I place an order?<\/summary>\n            <p>Choose your product and options, add it to your cart, review the order and complete checkout. You will receive an order confirmation after a successful order.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>Which payment methods can I use?<\/summary>\n            <p>The payment methods currently available to you are shown in the live checkout.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>Can I cancel or change an order?<\/summary>\n            <p>Contact Tellyco as quickly as possible. Once fulfilment or shipping has started, changes may no longer be possible.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>Why is VAT different on some devices?<\/summary>\n            <p>Used products can be sold under normal VAT rules or the margin scheme. <a class=\"tci-link\" href=\"\/pages\/vat-and-home-copy-fee\/\">Read the VAT explanation<\/a><\/p>\n          <\/details>\n        <\/div>\n      <\/div>\n\n      <div class=\"tci-faq-category\" id=\"shipping\">\n        <h3>Shipping & delivery<\/h3>\n        <div class=\"tci-faq\">\n          <details class=\"tci-help-item\">\n            <summary>When will my order be dispatched?<\/summary>\n            <p>Eligible orders completed on a working day before 17:00 are currently advertised as being dispatched the same day. This is a dispatch promise, not a guaranteed delivery time.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>When is shipping free?<\/summary>\n            <p>Tellyco currently advertises free shipping from \u20ac89. When shipping is not free, the applicable cost is shown at checkout.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>Can I track my order?<\/summary>\n            <p>Check My Account and use the tracking information provided for your shipment when available.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>My parcel is delayed. What should I do?<\/summary>\n            <p>Check the latest tracking first. If the shipment appears stuck or significantly overdue, contact Tellyco with your order number. <a class=\"tci-link\" href=\"\/pages\/shipping-delivery\/\">Shipping help<\/a><\/p>\n          <\/details>\n        <\/div>\n      <\/div>\n\n      <div class=\"tci-faq-category\">\n        <h3>Returns & warranty<\/h3>\n        <div class=\"tci-faq\">\n          <details class=\"tci-help-item\">\n            <summary>How long is the consumer withdrawal period?<\/summary>\n            <p>Tellyco's current policy uses the 14-day statutory consumer withdrawal period. <a class=\"tci-link\" href=\"\/pages\/returns-exchanges\/\">Return information<\/a><\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>How much warranty do refurbished devices have?<\/summary>\n            <p>Tellyco currently states a 2-year commercial warranty on refurbished devices unless the product page states otherwise, in addition to applicable statutory rights. <a class=\"tci-link\" href=\"\/pages\/garantie\/\">Warranty information<\/a><\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>What should I do with a defective product?<\/summary>\n            <p>Contact Tellyco before sending the device back so the correct warranty route can be used.<\/p>\n          <\/details>\n\n          <details class=\"tci-help-item\">\n            <summary>What should I do before returning a phone?<\/summary>\n            <p>Back up your data, sign out of personal accounts, disable activation locks where applicable, factory-reset the device and package it securely.<\/p>\n          <\/details>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76821ac e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"76821ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2944420 elementor-widget elementor-widget-html\" data-id=\"2944420\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-cta\">\n      <div>\n        <h2>Still need help?<\/h2>\n        <p>If you cannot find the answer, contact the Tellyco customer-care team.<\/p>\n      <\/div>\n      <a class=\"tci-btn tci-btn-primary\" href=\"\/contact-us\/\">Contact Tellyco<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5a8243 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"d5a8243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981310c elementor-widget elementor-widget-html\" data-id=\"981310c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<script>\nfunction tciSearchHelp(){\n  var input=document.getElementById('tciHelpSearch');\n  if(!input) return;\n  var q=(input.value||'').trim().toLowerCase();\n\n  var faqItems=document.querySelectorAll('.tci-help-item');\n  var productItems=document.querySelectorAll('.tci-product-link');\n  var popularItems=document.querySelectorAll('.tci-popular');\n  var categories=document.querySelectorAll('.tci-faq-category');\n\n  function showAll(){\n    faqItems.forEach(function(x){x.style.display='';});\n    productItems.forEach(function(x){x.style.display='';});\n    popularItems.forEach(function(x){x.style.display='';});\n 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answers=document.getElementById('help-answers');\n    if(answers) answers.scrollIntoView({behavior:'smooth',block:'start'});\n  }\n}\n\ndocument.addEventListener('keydown',function(e){\n  if(e.key==='Enter' && document.activeElement && document.activeElement.id==='tciHelpSearch'){\n    e.preventDefault();\n    tciSearchHelp();\n  }\n});\n<\/script>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tellyco Help Center How can we help? Choose a topic, search a question or go straight to the information you need. Search Try: \u201cproduct condition\u201d, \u201cbattery\u201d, \u201creturn\u201d, \u201cshipping\u201d, \u201cwarranty\u201d or \u201cVAT\u201d. Help Center Choose a topic Go straight to the answer you need. ContactTalk to our teamWarranty &#038; complaintsHelp with a problemOrder statusCheck your ordersProductsRefurbished [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1011535","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/comments?post=1011535"}],"version-history":[{"count":49,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011535\/revisions"}],"predecessor-version":[{"id":1011669,"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/pages\/1011535\/revisions\/1011669"}],"wp:attachment":[{"href":"https:\/\/tellyco.nl\/de\/wp-json\/wp\/v2\/media?parent=1011535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}