{"id":1011491,"date":"2026-09-21T20:50:28","date_gmt":"2026-09-21T20:50:28","guid":{"rendered":"https:\/\/parfumhaven.nl\/?page_id=1011491"},"modified":"2026-10-04T19:38:11","modified_gmt":"2026-10-04T19:38:11","slug":"warranty-and-complaints","status":"publish","type":"page","link":"https:\/\/tellyco.nl\/nl\/faqs\/warranty-and-complaints\/","title":{"rendered":"Garantie en klachten"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011491\" class=\"elementor elementor-1011491\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc38ce3 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"dc38ce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467ebf4 elementor-widget elementor-widget-html\" data-id=\"467ebf4\" 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.tci-lead{font-size:17px}.tci-hero-art{height:290px}.tci-phone{width:105px;height:205px;border-width:7px;border-radius:27px}.tci-phone:before{width:44px;height:12px;top:6px}.tci-orbit{width:235px;height:235px}.tci-rail{grid-auto-flow:row;grid-template-columns:repeat(4,minmax(0,1fr));overflow:visible}}\n.elementor-widget-html .tci,.elementor-widget-html .tci>*{max-width:100%}.elementor-widget-html .tci [class*=\"tci-\"]{min-width:0}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83fd68b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83fd68b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c099068 elementor-widget elementor-widget-html\" data-id=\"c099068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-topic-wrap\"><div class=\"tci-wrap\"><div class=\"tci-topic-title\"><div><div class=\"tci-kicker\">Help Center<\/div><h2>Choose a topic<\/h2><\/div><p>Go straight to the answer you need.<\/p><\/div><div class=\"tci-topics\"><a class=\"tci-topic\" href=\"\/pages\/contact\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><span><b>Contact<\/b><span>Talk to our team<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/warranty-and-complaints\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><span><b>Warranty & complaints<\/b><span>Help with a problem<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/my-account\/orders\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><span><b>Order status<\/b><span>Check your orders<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/what-is-refurbished\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><span><b>Products<\/b><span>Refurbished explained<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/returns-and-exchanges\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><span><b>Returns & exchanges<\/b><span>Send an item back<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/shipping-and-delivery\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><span><b>Shipping & delivery<\/b><span>Delivery questions<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/orders-and-payments\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><span><b>Orders & payments<\/b><span>Checkout and payment<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/pages\/for-businesses\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 21V6h10v15M14 10h6v11M8 10h2M8 14h2M8 18h2M17 14h1M17 18h1\"\/><\/svg><span><b>Business<\/b><span>Business & reseller<\/span><\/span><\/a><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db54f4b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"db54f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fffbc88 elementor-widget elementor-widget-html\" data-id=\"fffbc88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-hero\"><div class=\"tci-wrap tci-hero-grid\"><div class=\"tci-hero-copy\"><div class=\"tci-kicker\">Warranty & complaints<\/div><h1>If something is wrong, start here.<\/h1><p class=\"tci-lead\">Check what is covered, prepare your device correctly and contact us with your order number so we can guide you to the right solution.<\/p><div class=\"tci-actions\"><a class=\"tci-btn tci-btn-primary\" href=\"\/contact-us\/\">Contact support<\/a><a class=\"tci-btn tci-btn-secondary\" href=\"\/my-account\/orders\/\">View my orders<\/a><\/div><div class=\"tci-trust\"><span class=\"tci-chip\"><i>\u2713<\/i> 2-year refurbished-device warranty<\/span><span class=\"tci-chip\"><i>\u2713<\/i> 1-year battery warranty<\/span><span class=\"tci-chip\"><i>\u2713<\/i> Statutory rights remain<\/span><\/div><\/div><div class=\"tci-hero-art\" aria-hidden=\"true\"><div class=\"tci-orbit\"><\/div><div class=\"tci-phone\"><\/div><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e127a e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83e127a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96457b7 elementor-widget elementor-widget-html\" data-id=\"96457b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\"><div class=\"tci-wrap\"><div class=\"tci-head\"><div class=\"tci-kicker\">At a glance<\/div><h2>What Tellyco currently promises.<\/h2><\/div><div class=\"tci-grid3\"><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><\/div><h3> 12 months warranty on refurbished devices<\/h3><p>Unless a product page states otherwise. Statutory consumer warranty rights remain in addition to the commercial warranty.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"7\" width=\"17\" height=\"10\" rx=\"2\"\/><path d=\"M21 10v4M7 10v4M10 10v4M13 10v4\"\/><\/svg><\/div><h3>12 months on the battery<\/h3><p>Battery capacity is stated as at least 85% at delivery and at least 70% of original capacity at the end of the battery-warranty period.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><\/div><h3>Contact us first<\/h3><p>Do not send a device without following the support instructions. That helps avoid delays or an incorrect return route.<\/p><\/article><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a65139 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"6a65139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7bfe8 elementor-widget elementor-widget-html\" data-id=\"ed7bfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap tci-split\"><div class=\"tci-panel\"><div class=\"tci-kicker\">Usually covered<\/div><h2>Technical defects during normal use.<\/h2><div class=\"tci-checks\"><div class=\"tci-check\"><i>\u2713<\/i><div><b>Hardware malfunction<\/b><span>Unexpected internal technical failure.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u2713<\/i><div><b>Component defect<\/b><span>A covered part stops functioning correctly.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u2713<\/i><div><b>Normal operation prevented<\/b><span>A technical issue stops the device being used as reasonably expected.<\/span><\/div><\/div><\/div><\/div><div class=\"tci-panel dark\"><div class=\"tci-kicker\" style=\"color:#abb1bc\">Usually not covered<\/div><h2>User or external damage.<\/h2><div class=\"tci-checks\"><div class=\"tci-check\"><i>\u00d7<\/i><div><b>Drop, impact or pressure damage<\/b><span>Physical damage caused after delivery.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u00d7<\/i><div><b>Liquid damage<\/b><span>Damage caused by water or other liquids.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u00d7<\/i><div><b>Unauthorised repairs<\/b><span>Third-party modification can affect commercial-warranty coverage.<\/span><\/div><\/div><\/div><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-584ce74 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"584ce74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74209b elementor-widget elementor-widget-html\" data-id=\"f74209b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\"><div class=\"tci-wrap tci-split\"><div><div class=\"tci-head\"><div class=\"tci-kicker\">Warranty claim<\/div><h2>Prepare the device before sending it.<\/h2><\/div><div class=\"tci-steps\"><div class=\"tci-step\"><span class=\"tci-step-num\">01<\/span><div><b>Contact support<\/b><span>Send your order number and a clear description of the issue.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">02<\/span><div><b>Back up your data<\/b><span>Warranty service may require a reset or replacement.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">03<\/span><div><b>Remove personal accounts<\/b><span>Sign out and disable activation locks such as Find My where applicable.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">04<\/span><div><b>Follow the return instructions<\/b><span>Use the return route provided by support and package the device securely.<\/span><\/div><\/div><\/div><\/div><div class=\"tci-photo\"><span>OPTIONAL PHOTO \/ ILLUSTRATION<br>Replace with Tellyco support or repair image<\/span><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5a8243 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"d5a8243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981310c elementor-widget elementor-widget-html\" data-id=\"981310c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap tci-split\"><div><div class=\"tci-head\"><div class=\"tci-kicker\">Complaints<\/div><h2>Tell us what went wrong.<\/h2><p>Include your order number, what happened and photos or video when they help explain the problem. We will confirm the next steps after reviewing your message.<\/p><\/div><a class=\"tci-btn tci-btn-primary\" href=\"\/contact-us\/\">Submit a complaint<\/a><\/div><div class=\"tci-faq\"><details open><summary>What happens if the device can be repaired?<\/summary><p>For a covered defect, Tellyco can arrange an appropriate remedy according to the warranty terms and your statutory rights.<\/p><\/details><details><summary>What if the device cannot be repaired?<\/summary><p>Depending on the circumstances and applicable rights, an alternative solution such as replacement or another appropriate remedy may be offered.<\/p><\/details><details><summary>Can I use a third-party repair shop first?<\/summary><p>Contact Tellyco before an external repair. Unauthorised repairs can affect commercial-warranty coverage.<\/p><\/details><details><summary>What if no covered defect is found?<\/summary><p>If inspection finds no covered defect, any applicable inspection or handling charge should follow the published warranty terms and be communicated clearly.<\/p><\/details><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Choose a topic Go straight to the answer you need. ContactTalk to our teamWarranty &#038; complaintsHelp with a problemOrder statusCheck your ordersProductsRefurbished explainedReturns &#038; exchangesSend an item backShipping &#038; deliveryDelivery questionsOrders &#038; paymentsCheckout and paymentBusinessBusiness &#038; reseller Warranty &#038; complaints If something is wrong, start here. Check what is covered, prepare your device [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1011535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1011491","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/comments?post=1011491"}],"version-history":[{"count":16,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011491\/revisions"}],"predecessor-version":[{"id":1011849,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011491\/revisions\/1011849"}],"up":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011535"}],"wp:attachment":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/media?parent=1011491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}