{"id":1011566,"date":"2026-09-27T11:04:48","date_gmt":"2026-09-27T11:04:48","guid":{"rendered":"https:\/\/tellyco.nl\/?page_id=1011566"},"modified":"2026-09-27T12:02:50","modified_gmt":"2026-09-27T12:02:50","slug":"returns-and-exchanges","status":"publish","type":"page","link":"https:\/\/tellyco.nl\/nl\/faqs\/returns-and-exchanges\/","title":{"rendered":"Retourneren en ruilen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011566\" class=\"elementor elementor-1011566\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc38ce3 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"dc38ce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467ebf4 elementor-widget elementor-widget-html\" data-id=\"467ebf4\" 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.tci-lead{font-size:17px}.tci-hero-art{height:290px}.tci-phone{width:105px;height:205px;border-width:7px;border-radius:27px}.tci-phone:before{width:44px;height:12px;top:6px}.tci-orbit{width:235px;height:235px}.tci-rail{grid-auto-flow:row;grid-template-columns:repeat(4,minmax(0,1fr));overflow:visible}}\n.elementor-widget-html .tci,.elementor-widget-html .tci>*{max-width:100%}.elementor-widget-html .tci [class*=\"tci-\"]{min-width:0}\n<\/style>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83fd68b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83fd68b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c099068 elementor-widget elementor-widget-html\" data-id=\"c099068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-topic-wrap\"><div class=\"tci-wrap\"><div class=\"tci-topic-title\"><div><div class=\"tci-kicker\">Help Center<\/div><h2>Choose a topic<\/h2><\/div><p>Go straight to the answer you need.<\/p><\/div><div class=\"tci-topics\"><a class=\"tci-topic\" href=\"\/pages\/contact\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><span><b>Contact<\/b><span>Talk to our team<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/warranty-and-complaints\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><span><b>Warranty & complaints<\/b><span>Help with a problem<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/my-account\/orders\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><span><b>Order status<\/b><span>Check your orders<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/what-is-refurbished\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><span><b>Products<\/b><span>Refurbished explained<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/returns-and-exchanges\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><span><b>Returns & exchanges<\/b><span>Send an item back<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/shipping-and-delivery\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><span><b>Shipping & delivery<\/b><span>Delivery questions<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/orders-and-payments\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><span><b>Orders & payments<\/b><span>Checkout and payment<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/pages\/for-businesses\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 21V6h10v15M14 10h6v11M8 10h2M8 14h2M8 18h2M17 14h1M17 18h1\"\/><\/svg><span><b>Business<\/b><span>Business & reseller<\/span><\/span><\/a><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db54f4b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"db54f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fffbc88 elementor-widget elementor-widget-html\" data-id=\"fffbc88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-hero\"><div class=\"tci-wrap tci-hero-grid\"><div class=\"tci-hero-copy\"><div class=\"tci-kicker\">Returns & exchanges<\/div><h1>Changed your mind or received the wrong thing?<\/h1><p class=\"tci-lead\">This page explains the normal consumer return route and the extra steps needed when a device is defective or damaged.<\/p><div class=\"tci-actions\"><a class=\"tci-btn tci-btn-primary\" href=\"#return-request\">Start return request<\/a><a class=\"tci-btn tci-btn-secondary\" href=\"\/faqs\/warranty-and-complaints\/\">Warranty issue?<\/a><\/div><div class=\"tci-trust\"><span class=\"tci-chip\"><i>\u2713<\/i> 14-day statutory withdrawal period<\/span><span class=\"tci-chip\"><i>\u2713<\/i> Secure return packaging<\/span><span class=\"tci-chip\"><i>\u2713<\/i> Contact us for defects<\/span><\/div><\/div><div class=\"tci-hero-art\" aria-hidden=\"true\"><div class=\"tci-orbit\"><\/div><div class=\"tci-phone\"><\/div><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e127a e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83e127a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96457b7 elementor-widget elementor-widget-html\" data-id=\"96457b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\"><div class=\"tci-wrap\"><div class=\"tci-head\"><div class=\"tci-kicker\">Consumer returns<\/div><h2>The basic return timeline.<\/h2><\/div><div class=\"tci-grid3\"><article class=\"tci-card\"><span class=\"tci-step-num\">01<\/span><h3 style=\"margin-top:18px\">Notify us within 14 days<\/h3><p>Tellyco\u2019s current Terms state a 14-day consumer withdrawal period starting the day after delivery.<\/p><\/article><article class=\"tci-card\"><span class=\"tci-step-num\">02<\/span><h3 style=\"margin-top:18px\">Return within 14 days after notice<\/h3><p>After notifying Tellyco of the withdrawal, the current Terms require the product to be returned within 14 days.<\/p><\/article><article class=\"tci-card\"><span class=\"tci-step-num\">03<\/span><h3 style=\"margin-top:18px\">Refund after return processing<\/h3><p>Tellyco\u2019s current Terms state refunds are issued within 14 days after the returned goods are received.<\/p><\/article><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a65139 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"6a65139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7bfe8 elementor-widget elementor-widget-html\" data-id=\"ed7bfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap tci-split\"><div class=\"tci-panel\"><div class=\"tci-kicker\">Before you send a device<\/div><h2>Protect your data and the product.<\/h2><div class=\"tci-checks\"><div class=\"tci-check\"><i>\u2713<\/i><div><b>Back up your data<\/b><span>Keep anything you need before resetting the device.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u2713<\/i><div><b>Sign out of accounts<\/b><span>Remove Apple ID, Google account and activation locks where applicable.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u2713<\/i><div><b>Factory reset<\/b><span>Remove personal content before shipping.<\/span><\/div><\/div><div class=\"tci-check\"><i>\u2713<\/i><div><b>Pack it securely<\/b><span>Include relevant accessories and use protective packaging.<\/span><\/div><\/div><\/div><\/div><div class=\"tci-panel dark\"><div class=\"tci-kicker\" style=\"color:#abb1bc\">Return shipping<\/div><h2>Normal withdrawal vs defect.<\/h2><p>For a normal consumer withdrawal, Tellyco\u2019s current Terms state that the customer bears return shipping costs unless stated otherwise. If the item is defective or arrived damaged, contact support first so the correct warranty or damage route can be used.<\/p><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-584ce74 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"584ce74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74209b elementor-widget elementor-widget-html\" data-id=\"f74209b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\"><div class=\"tci-wrap tci-split\"><div><div class=\"tci-head\"><div class=\"tci-kicker\">Warranty claim<\/div><h2>Prepare the device before sending it.<\/h2><\/div><div class=\"tci-steps\"><div class=\"tci-step\"><span class=\"tci-step-num\">01<\/span><div><b>Contact support<\/b><span>Send your order number and a clear description of the issue.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">02<\/span><div><b>Back up your data<\/b><span>Warranty service may require a reset or replacement.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">03<\/span><div><b>Remove personal accounts<\/b><span>Sign out and disable activation locks such as Find My where applicable.<\/span><\/div><\/div><div class=\"tci-step\"><span class=\"tci-step-num\">04<\/span><div><b>Follow the return instructions<\/b><span>Use the return route provided by support and package the device securely.<\/span><\/div><\/div><\/div><\/div><div class=\"tci-photo\"><span>OPTIONAL PHOTO \/ ILLUSTRATION<br>Replace with Tellyco support or repair image<\/span><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5a8243 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"d5a8243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981310c elementor-widget elementor-widget-html\" data-id=\"981310c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\" id=\"return-request\"><div class=\"tci-wrap tci-split\"><div><div class=\"tci-head\"><div class=\"tci-kicker\">Start a return<\/div><h2>Use your real return portal here.<\/h2><p>Replace the placeholder with your return-portal shortcode, WooCommerce return form or dedicated return-plugin form.<\/p><\/div><div class=\"tci-callout\">Recommended fields: order number, email address, product, reason, return type, problem description and optional photos for damaged\/defective items.<\/div><\/div><div class=\"tci-form-placeholder\"><div><b style=\"display:block;color:#111;margin-bottom:5px\">RETURN PORTAL \/ FORM PLACEHOLDER<\/b><span>Insert your real return portal or Elementor shortcode here.<\/span><\/div><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-460cce0 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"460cce0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fab0576 elementor-widget elementor-widget-html\" data-id=\"fab0576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\"><div class=\"tci-wrap\"><div class=\"tci-head tci-center\"><div class=\"tci-kicker\">FAQ<\/div><h2>Return questions.<\/h2><\/div><div class=\"tci-faq\" style=\"margin-inline:auto\"><details open><summary>Can I simply send a defective device as a normal return?<\/summary><p>Contact support first. A defect may need the warranty route rather than a standard withdrawal return.<\/p><\/details><details><summary>Do I need the original packaging?<\/summary><p>Tellyco\u2019s Terms say original packaging should be used where available. If it is unavailable, use suitable protective packaging.<\/p><\/details><details><summary>What about business purchases?<\/summary><p>The statutory consumer withdrawal right does not automatically apply to B2B purchases. Business returns follow the applicable business terms or written agreement.<\/p><\/details><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Choose a topic Go straight to the answer you need. ContactTalk to our teamWarranty &#038; complaintsHelp with a problemOrder statusCheck your ordersProductsRefurbished explainedReturns &#038; exchangesSend an item backShipping &#038; deliveryDelivery questionsOrders &#038; paymentsCheckout and paymentBusinessBusiness &#038; reseller Returns &#038; exchanges Changed your mind or received the wrong thing? This page explains the normal [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1011535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1011566","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/comments?post=1011566"}],"version-history":[{"count":7,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011566\/revisions"}],"predecessor-version":[{"id":1011637,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011566\/revisions\/1011637"}],"up":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011535"}],"wp:attachment":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/media?parent=1011566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}