{"id":1011584,"date":"2026-09-27T11:30:17","date_gmt":"2026-09-27T11:30:17","guid":{"rendered":"https:\/\/tellyco.nl\/?page_id=1011584"},"modified":"2026-09-27T11:37:58","modified_gmt":"2026-09-27T11:37:58","slug":"shipping-and-delivery","status":"publish","type":"page","link":"https:\/\/tellyco.nl\/nl\/faqs\/shipping-and-delivery\/","title":{"rendered":"Verzending en levering"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011584\" class=\"elementor elementor-1011584\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc38ce3 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"dc38ce3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-467ebf4 elementor-widget elementor-widget-html\" data-id=\"467ebf4\" 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data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-topic-wrap\"><div class=\"tci-wrap\"><div class=\"tci-topic-title\"><div><div class=\"tci-kicker\">Help Center<\/div><h2>Choose a topic<\/h2><\/div><p>Go straight to the answer you need.<\/p><\/div><div class=\"tci-topics\"><a class=\"tci-topic\" href=\"\/pages\/contact\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><span><b>Contact<\/b><span>Talk to our team<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/warranty-and-complaints\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 3l7 3v5c0 4.6-2.9 7.8-7 10-4.1-2.2-7-5.4-7-10V6z\"\/><path d=\"M9 12l2 2 4-5\"\/><\/svg><span><b>Warranty & complaints<\/b><span>Help with a problem<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/my-account\/orders\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><span><b>Order status<\/b><span>Check your orders<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/what-is-refurbished\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"7\" y=\"2\" width=\"10\" height=\"20\" rx=\"2\"\/><path d=\"M10 5h4M11 19h2\"\/><\/svg><span><b>Products<\/b><span>Refurbished explained<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/returns-and-exchanges\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M9 7H5V3\"\/><path d=\"M5 7c2-3 5-4 8-4 5 0 8 4 8 9s-3 9-8 9c-4 0-7-2-8-5\"\/><\/svg><span><b>Returns & exchanges<\/b><span>Send an item back<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/shipping-and-delivery\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><span><b>Shipping & delivery<\/b><span>Delivery questions<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/faqs\/orders-and-payments\/\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><span><b>Orders & payments<\/b><span>Checkout and payment<\/span><\/span><\/a><a class=\"tci-topic\" href=\"\/pages\/for-businesses\/\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 21V6h10v15M14 10h6v11M8 10h2M8 14h2M8 18h2M17 14h1M17 18h1\"\/><\/svg><span><b>Business<\/b><span>Business & reseller<\/span><\/span><\/a><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db54f4b e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"db54f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fffbc88 elementor-widget elementor-widget-html\" data-id=\"fffbc88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-hero\">\n  <div class=\"tci-wrap tci-hero-grid\">\n    <div class=\"tci-hero-copy\">\n      <div class=\"tci-kicker\">Shipping & delivery<\/div>\n      <h1>From Tellyco to your door.<\/h1>\n      <p class=\"tci-lead\">See when your order is dispatched, how to follow it and what to do if delivery does not go as expected.<\/p>\n\n      <div class=\"tci-actions\">\n        <a class=\"tci-btn tci-btn-primary\" href=\"\/my-account\/orders\/\">Track my order<\/a>\n        <a class=\"tci-btn tci-btn-secondary\" href=\"\/contact-us\/\">Contact support<\/a>\n      <\/div>\n\n      <div class=\"tci-trust\">\n        <span class=\"tci-chip\"><i>\u2713<\/i> Before 17:00: same-day dispatch*<\/span>\n        <span class=\"tci-chip\"><i>\u2713<\/i> Free shipping from \u20ac89*<\/span>\n        <span class=\"tci-chip\"><i>\u2713<\/i> Tracking when available<\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"tci-hero-art\" aria-hidden=\"true\">\n      <div class=\"tci-orbit\"><\/div>\n      <div style=\"position:absolute;color:#4169e1;width:86px\">\n        <svg viewBox=\"0 0 64 64\" style=\"width:86px;height:86px;fill:none;stroke:currentColor;stroke-width:2\">\n          <path d=\"M7 18h31v27H7zM38 26h10l9 10v9H38z\"\/>\n          <circle cx=\"18\" cy=\"49\" r=\"5\"\/>\n          <circle cx=\"48\" cy=\"49\" r=\"5\"\/>\n          <path d=\"M14 27h17M14 34h12\"\/>\n        <\/svg>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83e127a e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"83e127a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96457b7 elementor-widget elementor-widget-html\" data-id=\"96457b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head\">\n      <div class=\"tci-kicker\">At a glance<\/div>\n      <h2>The important delivery information first.<\/h2>\n      <p>Keep these values synchronized with the homepage, cart and checkout whenever your shipping policy changes.<\/p>\n    <\/div>\n\n    <div class=\"tci-grid3\">\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><\/div>\n        <h3>Order before 17:00<\/h3>\n        <p>Orders completed on a working day before 17:00 are currently advertised as being dispatched the same day.<\/p>\n      <\/article>\n\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"M3 9h18M7 15h4\"\/><\/svg><\/div>\n        <h3>Free from \u20ac89<\/h3>\n        <p>Tellyco currently advertises free shipping from \u20ac89. Any applicable charge below the threshold or for another destination is shown at checkout.<\/p>\n      <\/article>\n\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/div>\n        <h3>Follow your order<\/h3>\n        <p>Check My Account and use the tracking information supplied for the shipment when it becomes available.<\/p>\n      <\/article>\n    <\/div>\n\n    <div class=\"tci-callout\" style=\"margin-top:12px\">\n      *Same-day dispatch is not the same as guaranteed same-day or next-day delivery. Delivery time depends on destination, carrier network, weekends, holidays and other circumstances outside Tellyco's direct control.\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a65139 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"6a65139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed7bfe8 elementor-widget elementor-widget-html\" data-id=\"ed7bfe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\">\n  <div class=\"tci-wrap tci-split\">\n    <div class=\"tci-panel\">\n      <div class=\"tci-kicker\">What happens after checkout?<\/div>\n      <h2>Four simple stages.<\/h2>\n\n      <div class=\"tci-steps\">\n        <div class=\"tci-step\">\n          <span class=\"tci-step-num\">01<\/span>\n          <div><b>Order confirmed<\/b><span>You receive confirmation after a successful order.<\/span><\/div>\n        <\/div>\n\n        <div class=\"tci-step\">\n          <span class=\"tci-step-num\">02<\/span>\n          <div><b>Order prepared<\/b><span>Your products are checked against the order and prepared for shipment.<\/span><\/div>\n        <\/div>\n\n        <div class=\"tci-step\">\n          <span class=\"tci-step-num\">03<\/span>\n          <div><b>Shipment handed over<\/b><span>Once dispatched, the shipment enters the carrier network.<\/span><\/div>\n        <\/div>\n\n        <div class=\"tci-step\">\n          <span class=\"tci-step-num\">04<\/span>\n          <div><b>Track delivery<\/b><span>Use the tracking information provided for the most current delivery status.<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"tci-panel dark\">\n      <div class=\"tci-kicker\" style=\"color:#abb1bc\">Delivery estimate<\/div>\n      <h2>Checkout is the most specific estimate.<\/h2>\n      <p>Product availability, destination and the chosen delivery method can affect timing. Use the estimate shown during checkout and the tracking information after dispatch as the most specific information for your order.<\/p>\n\n      <div class=\"tci-checks\">\n        <div class=\"tci-check\"><i>\u2713<\/i><div><b>Working days matter<\/b><span>Weekends and public holidays can change the delivery schedule.<\/span><\/div><\/div>\n        <div class=\"tci-check\"><i>\u2713<\/i><div><b>Tracking updates can take time<\/b><span>A label or dispatch confirmation can appear before the carrier's first physical scan.<\/span><\/div><\/div>\n        <div class=\"tci-check\"><i>\u2713<\/i><div><b>International delivery takes longer<\/b><span>Transit time varies by destination and carrier service.<\/span><\/div><\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-584ce74 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"584ce74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f74209b elementor-widget elementor-widget-html\" data-id=\"f74209b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\" id=\"shipping\"><div class=\"tci-wrap\"><div class=\"tci-head\"><div class=\"tci-kicker\">Shipping & delivery<\/div><h2>Current storefront promises.<\/h2><p>Keep these values synced with the homepage, cart and checkout whenever your shipping policy changes.<\/p><\/div><div class=\"tci-grid3\"><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><\/div><h3>Before 17:00<\/h3><p>Orders placed on a working day before 17:00 are currently advertised as shipping the same day.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 12l9-9 9 9-9 9z\"\/><path d=\"M12 7v10\"\/><\/svg><\/div><h3>Free from \u20ac89<\/h3><p>The current Tellyco storefront advertises free shipping from \u20ac89.<\/p><\/article><article class=\"tci-card\"><div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/div><h3>Track your order<\/h3><p>Use My Account and the tracking information sent for your shipment when available.<\/p><\/article><\/div><\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d5a8243 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"d5a8243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-981310c elementor-widget elementor-widget-html\" data-id=\"981310c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head\">\n      <div class=\"tci-kicker\">Tracking & delivery issues<\/div>\n      <h2>Start with the shipment status.<\/h2>\n    <\/div>\n\n    <div class=\"tci-grid3\">\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 4h14v16H5z\"\/><path d=\"M8 8h8M8 12h8M8 16h5\"\/><\/svg><\/div>\n        <h3>Tracking has not updated<\/h3>\n        <p>Carrier scans are not always immediate. Check again after some time. If the status remains unchanged unusually long, contact Tellyco with your order number.<\/p>\n      <\/article>\n\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 6h11v10H3zM14 9h4l3 3v4h-7z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><\/svg><\/div>\n        <h3>I was not at home<\/h3>\n        <p>Follow the carrier's tracking instructions. Depending on the shipment, another delivery attempt, neighbour delivery or collection option may be offered.<\/p>\n      <\/article>\n\n      <article class=\"tci-card\">\n        <div class=\"tci-card-icon\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 5h16v11H8l-4 3z\"\/><path d=\"M8 9h8M8 12h5\"\/><\/svg><\/div>\n        <h3>Marked delivered, but missing<\/h3>\n        <p>Check the delivery location, neighbours and tracking details first. If you still cannot locate the parcel, contact Tellyco promptly.<\/p>\n      <\/article>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0404661 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"0404661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2c191 elementor-widget elementor-widget-html\" data-id=\"fd2c191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec tci-soft\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-head tci-center\">\n      <div class=\"tci-kicker\">FAQ<\/div>\n      <h2>Shipping questions.<\/h2>\n      <p>The short answers customers usually need before contacting support.<\/p>\n    <\/div>\n\n    <div class=\"tci-faq\" style=\"margin-inline:auto\">\n      <details open>\n        <summary>Does \u201cbefore 17:00\u201d mean I receive it the same day?<\/summary>\n        <p>No. It means an eligible order placed on a working day before the cutoff is currently advertised as being dispatched that day. Delivery happens afterward through the carrier network.<\/p>\n      <\/details>\n\n      <details>\n        <summary>How much does shipping cost?<\/summary>\n        <p>Tellyco currently advertises free shipping from \u20ac89. When shipping is not free, the applicable cost should be shown during checkout before you place the order.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can I track my parcel?<\/summary>\n        <p>When tracking is available, use the tracking details provided for your shipment. You can also check your order in My Account.<\/p>\n      <\/details>\n\n      <details>\n        <summary>My order has not arrived yet. What should I do?<\/summary>\n        <p>First check the latest tracking status. Weekends, holidays and carrier delays can affect delivery. If the shipment appears stuck or significantly overdue, contact Tellyco with your order number.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Can I change the delivery address after ordering?<\/summary>\n        <p>Contact Tellyco as quickly as possible. Once an order has entered fulfilment or has been handed to the carrier, changing the address may no longer be possible.<\/p>\n      <\/details>\n\n      <details>\n        <summary>Do you ship outside the Netherlands?<\/summary>\n        <p>Available countries, delivery options, charges and estimates should be treated as whatever is shown in the live checkout for your destination.<\/p>\n      <\/details>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69e9fc5 e-con-full e-flex glozin-responsive-column glozin-tablet-column--default glozin-responsive-column glozin-mobile-column--default glozin-responsive-column glozin-motion--var(--position) e-con e-parent\" data-id=\"69e9fc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f83a1b elementor-widget elementor-widget-html\" data-id=\"4f83a1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"tci\">\n<section class=\"tci-sec\">\n  <div class=\"tci-wrap\">\n    <div class=\"tci-cta\">\n      <div>\n        <h2>Still waiting for your order?<\/h2>\n        <p>Have your order number ready and our support team can help you check the next step.<\/p>\n      <\/div>\n      <a class=\"tci-btn tci-btn-primary\" href=\"\/contact-us\/\">Contact Tellyco<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Center Choose a topic Go straight to the answer you need. ContactTalk to our teamWarranty &#038; complaintsHelp with a problemOrder statusCheck your ordersProductsRefurbished explainedReturns &#038; exchangesSend an item backShipping &#038; deliveryDelivery questionsOrders &#038; paymentsCheckout and paymentBusinessBusiness &#038; reseller Shipping &#038; delivery From Tellyco to your door. See when your order is dispatched, how to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":1011535,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1011584","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011584","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/comments?post=1011584"}],"version-history":[{"count":7,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011584\/revisions"}],"predecessor-version":[{"id":1011597,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011584\/revisions\/1011597"}],"up":[{"embeddable":true,"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/pages\/1011535"}],"wp:attachment":[{"href":"https:\/\/tellyco.nl\/nl\/wp-json\/wp\/v2\/media?parent=1011584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}