Privacy Policy

Last updated: 27 September 2026

Tellyco respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share and protect personal
data when you visit our websites, create an account, contact us, apply for a business
account, place an order, request support, return a product or otherwise interact with us.

This Privacy Policy applies to:

tellyco.nl and its language versions and subpages;
tellyco.eu and its language versions and subpages.

The different language versions of this Privacy Policy are intended to communicate
the same information. If you notice an inconsistency between translations, please
contact us so that we can correct it.

This Privacy Policy should be read together with our
Cookie Policy and, where relevant, our
Terms & Conditions.

1. Who is responsible for your personal data?

The controller responsible for the processing of personal data described in this
Privacy Policy is:

Renewed Reliance B.V., trading as Tellyco
Gele Ring 223
1567 JC Assendelft
The Netherlands
KvK: 98293753
Email: support@tellyco.nl

In this Privacy Policy, “Tellyco”, “we”, “us” and “our” refer to Renewed Reliance B.V.
when operating the Tellyco websites and services.

2. Which personal data do we collect?

The personal data we process depends on how you use Tellyco.

2.1 Identity and contact information

This may include:

first and last name;
billing and delivery address;
email address;
telephone number;
country and language preference.

2.2 Account information

If you create an account, we may process:

account username or email address;
secure authentication information;
saved addresses and account preferences;
order history;
wishlist or saved-product information where that functionality is used.

Passwords are stored using appropriate security protections and are not intended to
be accessible to us in plain-text form.

2.3 Order and transaction information

When you place an order, we may process:

products ordered;
product options such as model, storage, colour, condition or battery option;
order number;
order date and status;
billing and delivery information;
invoice information;
payment method and payment status;
transaction or payment reference;
discount, coupon, VAT or margin-scheme information where applicable.

For payments processed by an external payment provider, full payment credentials such
as complete card details are generally processed directly by that provider. Tellyco
normally receives information needed to confirm and administer the payment, such as
payment status and transaction references.

2.4 Shipping and delivery information

To arrange and support delivery, we may process:

recipient name;
delivery address;
email address and telephone number where needed for delivery notifications;
shipping method;
tracking number;
shipment status and delivery events.

2.5 Returns, warranty and customer-service information

If you contact us about a return, warranty claim, complaint, repair or another
customer-service matter, we may process:

your contact and order details;
the content of your message;
photos, videos or attachments you provide;
return and warranty history;
technical information about the product;
serial number, IMEI or other device identifier where relevant;
diagnostic or inspection information;
the outcome of the support, warranty or return process.

Please remove personal content from a device before returning it to us and follow our
published return or warranty instructions. Where appropriate, back up your data,
sign out of personal accounts, disable activation locks and reset the device.

2.6 Business and reseller information

If you apply for a Tellyco Business or reseller account, we may process:

company name and address;
Chamber of Commerce / KvK number;
VAT number;
company website;
business type;
contact-person details;
expected order volume or purchasing information;
information required to verify the business or assess the application.

Where reasonably necessary, we may verify business information using public registers
or other legitimate business-verification sources.

2.7 Communications

When you contact us by email, contact form, WhatsApp or another available support
channel, we may process:

your name and contact information;
the content and date of the communication;
order or product references;
attachments or other information you choose to provide.

2.8 Marketing preferences

If you subscribe to marketing communications, we may process:

your email address;
your name where provided;
your subscription and consent status;
your unsubscribe preferences;
information about marketing messages where permitted by law and the technology used.

2.9 Website, device and usage information

When you use our websites, we may process technical information such as:

IP address;
browser type and version;
device type;
operating system;
language settings;
pages viewed and interactions with our website;
referring website or campaign information;
security, error and server-log information;
cookie identifiers and advertising identifiers where applicable.

Non-essential analytics, advertising or tracking technologies are used only in
accordance with the consent requirements described in our
Cookie Policy.

3. Where do we obtain personal data?

We may receive personal data:

directly from you when you place an order, create an account or contact us;
from your use of our websites and permitted cookies or similar technologies;
from payment providers in relation to payment status and transaction information;
from delivery and logistics providers in relation to shipment and delivery status;
from service providers that help us prevent fraud or secure our services;
from public business registers or similar sources when verifying a business or reseller application;
from other sources where you have authorised the sharing or where the law otherwise permits it.

4. Why do we process personal data and what is our legal basis?

Purpose	Examples	GDPR legal basis
Process and fulfil orders	Checkout, payment confirmation, invoicing, delivery and order communication	Performance of a contract or steps requested before entering into a contract
Manage customer accounts	Login, saved details, order history and account support	Performance of a contract and our legitimate interest in operating customer accounts
Provide customer service	Questions, complaints, warranty, returns, refunds and product support	Performance of a contract, legal obligations and legitimate interests in customer service and dispute handling
Meet legal and accounting obligations	Invoices, tax administration and legally required records or disclosures	Compliance with a legal obligation
Prevent fraud and protect our systems	Security monitoring, abuse prevention, suspicious transactions and login protection	Legitimate interests in protecting customers, our business and our services
Verify business and reseller applications	Checking business registration and assessing access to business purchasing features	Steps before entering into a business relationship and legitimate interests in preventing misuse and managing commercial risk
Improve our webshop and services	Troubleshooting, aggregated statistics, usability and performance improvement	Legitimate interests where the impact on privacy is limited; consent where required for the technology used
Send marketing communications	Newsletters, offers and similar-product communications	Consent, or where permitted by applicable electronic-marketing law, the existing-customer exception for similar products or services
Advertising and conversion measurement	Advertising pixels, conversion measurement, audiences and personalised advertising where enabled	Consent where required
Establish, exercise or defend legal claims	Disputes, chargebacks, complaints, fraud investigations and legal proceedings	Legitimate interests and, where applicable, legal obligations

5. Legitimate interests

Where we rely on legitimate interests, we assess whether the processing is necessary
for a legitimate business purpose and whether your rights and interests outweigh that
purpose.

Our legitimate interests may include:

protecting our websites, customers and business against fraud, abuse and security threats;
providing effective customer service;
maintaining and improving our webshop where this can be done with limited privacy impact;
verifying business customers and preventing misuse of business accounts;
administering and defending legal claims;
maintaining appropriate business records.

You may have the right to object to processing based on legitimate interests.
See section 13 below.

6. Marketing communications

We send electronic marketing only where permitted by applicable law.

For prospective customers, marketing by email or similar electronic messages generally
requires prior consent.

Where permitted by law, we may also inform existing customers about our own similar
products or services using contact details obtained in connection with a previous
purchase.

You can object to or unsubscribe from marketing at any time.
Every marketing email should provide an easy way to unsubscribe. You can also contact
support@tellyco.nl.

Unsubscribing from marketing does not stop necessary service messages relating to an
order, payment, account, return, warranty claim or another transaction with us.

7. Cookies, analytics and advertising technologies

We use cookies and similar technologies for purposes such as operating our webshop,
remembering preferences, measuring website use and, where you consent, advertising
measurement and personalisation.

Depending on the services currently enabled on Tellyco and your cookie choices,
technologies may include services provided by companies such as Google, Meta,
Microsoft or TikTok.

Non-essential analytics or advertising technologies are activated only where the
required consent has been obtained.

For current information about cookie categories, providers, purposes, retention and how
to change your preferences, please read our
Cookie Policy and use the Cookie Settings available on our website.

8. Who do we share personal data with?

We share personal data only where necessary for the purposes described in this Privacy
Policy or where we are legally required to do so.

Recipients may include:

Payment service providers – to process payments, refunds and payment-related fraud checks;
Shipping and logistics providers – to deliver orders and manage shipment tracking;
Hosting, IT, security and ecommerce service providers – to operate, maintain and secure our websites and systems;
Customer-service and communication providers – where used to manage customer communications;
Email and marketing service providers – where used and where applicable marketing requirements have been met;
Analytics and advertising providers – only in accordance with your consent where consent is required;
Accounting, tax, legal and professional advisers – where necessary for administration, compliance or legal matters;
Business-verification services and public registers – where necessary for business or reseller applications;
Competent public authorities – where disclosure is required or permitted by law.

Where a service provider processes personal data on our behalf, we require appropriate
data-protection arrangements as required by applicable law.

We do not disclose personal data to third parties for unrelated purposes merely because
it may be commercially useful to them.

9. Payment providers

Payment methods available on Tellyco may be provided by external payment service
providers.

The payment provider available to you will depend on the payment methods enabled in
the checkout.

Payment providers may process personal data as an independent controller for some of
their own purposes, for example payment security, fraud prevention, anti-money-laundering
requirements or regulatory compliance.

Their own privacy information applies to those activities.

10. International transfers

Some of our service providers or their group companies may process personal data outside
the European Economic Area (EEA).

Where personal data is transferred to a country outside the EEA, we use an appropriate
transfer mechanism where required, such as:

an adequacy decision adopted by the European Commission;
the European Commission’s Standard Contractual Clauses;
another legally recognised safeguard or transfer mechanism.

Where appropriate, additional safeguards may also be used.

You can contact us if you would like more information about safeguards relevant to a
particular international transfer.

11. How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose for which it was
collected, unless a longer retention period is required or justified by law.

Type of information	General retention approach
Invoices, sales records and tax administration	Normally at least 7 years where required by Dutch tax law. Certain records relating to applicable EU One Stop Shop arrangements may need to be retained for 10 years.
Order information	For as long as required to fulfil the order, provide after-sales service, comply with tax and accounting duties and handle possible legal claims.
Customer account information	While the account is active and thereafter only as long as reasonably necessary, subject to legal retention duties applying to order or invoice records.
Warranty, return and complaint records	For the period needed to administer the case and for a reasonable period afterwards to handle warranty obligations, disputes and legal claims.
Customer-service communications	For as long as needed to answer the request and for a reasonable follow-up period depending on the nature of the communication.
Business and reseller applications	For as long as necessary to assess and manage the business relationship, plus any period required for compliance, fraud prevention or legal claims.
Marketing subscriptions	Until you unsubscribe or withdraw consent. We may retain limited suppression and consent records afterwards where necessary to respect your opt-out and demonstrate compliance.
Cookie and analytics information	According to the retention periods shown in our Cookie Policy or Cookie Settings.
Security and technical logs	For a limited period based on what is reasonably necessary for security, troubleshooting and abuse prevention.

Where data is relevant to a dispute, investigation or legal claim, we may retain it
until that matter and the relevant legal limitation period have ended.

12. Is providing personal data mandatory?

Some information is necessary to enter into or perform a contract with you.
For example, we generally need your name, delivery address and appropriate contact and
payment information to process an online order.

If information is required for an order, payment, business-account application or
another requested service and you do not provide it, we may be unable to provide that
service or enter into the relevant agreement.

Information requested for optional marketing, advertising personalisation or other
consent-based purposes is voluntary.

13. Your privacy rights

Subject to the conditions and exceptions in the GDPR, you may have the right to:

access the personal data we hold about you;
rectify inaccurate or incomplete personal data;
erase personal data in certain circumstances;
restrict processing in certain circumstances;
object to processing based on legitimate interests;
object at any time to direct marketing;
data portability for certain data processed by automated means on the basis of consent or contract;
withdraw consent at any time where processing is based on consent;
receive information about relevant safeguards for certain international transfers;
lodge a complaint with a data-protection supervisory authority.

Withdrawing consent does not affect the lawfulness of processing carried out before
consent was withdrawn.

To exercise your rights, contact:
support@tellyco.nl.

We may ask for information reasonably necessary to verify your identity before acting
on a privacy request. This helps prevent personal data from being disclosed or changed
at the request of an unauthorised person.

We will respond within the time limits required by applicable data-protection law.
GDPR requests are normally handled within one month, although this period can be
extended where the GDPR permits.

14. Right to complain

If you believe that we have not handled your personal data correctly, please contact
us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Dutch supervisory authority:

Autoriteit Persoonsgegevens

If you live in another EEA country, you may also have the right to contact the
supervisory authority in your country of residence, your place of work or the place
where the alleged infringement occurred.

15. Automated decision-making and profiling

We may use automated signals to help detect fraud, protect accounts, measure advertising
or personalise content where permitted.

Tellyco does not intend to make decisions based solely on automated processing that
produce legal effects or similarly significantly affect you unless this is necessary,
permitted by law and the required GDPR safeguards and information are provided.

External payment or fraud-prevention providers may perform their own automated checks
under their own privacy policies and legal responsibilities.

16. Security

We use appropriate technical and organisational measures designed to protect personal
data against accidental or unlawful destruction, loss, alteration, unauthorised
disclosure or access.

Measures may include access controls, authentication, encryption where appropriate,
secure connections, backups, system monitoring, updates and restrictions on access to
personal data.

No website, network or storage system can be guaranteed to be completely secure.
We therefore regularly review and improve our security measures where appropriate.

17. Personal data on returned devices

Customers are responsible for backing up and removing personal data from devices before
sending them to Tellyco for a return, warranty inspection, repair or other service.

Before returning a device, follow our return or warranty instructions and, where
applicable:

back up information you want to keep;
sign out of personal accounts;
disable activation locks such as Find My;
remove SIM cards and memory cards where applicable;
perform a factory reset.

If personal data remains on a returned device, we will handle the device in accordance
with our operational and security procedures, but customers should not rely on Tellyco
as a backup or data-storage service.

18. Third-party websites and services

Our websites may contain links to websites or services operated by third parties.
Their privacy practices are governed by their own privacy notices, not this Privacy
Policy.

We recommend reviewing the privacy information of a third-party service before
providing personal data to it.

19. Children

Tellyco is a general electronics webshop and is not specifically directed at children.

Where processing relies on consent and additional requirements apply because a user is
a child, we will apply the requirements of applicable data-protection law.

20. Changes to this Privacy Policy

We may update this Privacy Policy when our services, websites, suppliers, processing
activities or legal obligations change.

The most current version will be published on this page and the “Last updated” date
will be changed accordingly.

If a change materially affects how we process personal data, we will take additional
steps to inform you where required by law.

21. Contact

For privacy questions or requests, contact:

Tellyco / Renewed Reliance B.V.
Gele Ring 223
1567 JC Assendelft
The Netherlands
Email: support@tellyco.nl

You can also use our Contact page.