Last updated: 5 October 2026

These Terms and Conditions apply to purchases made from Tellyco, operated by Renewed Reliance B.V., including purchases through tellyco.nl and any other Tellyco website or sales channel where these Terms and Conditions are expressly declared applicable.

Tellyco primarily sells refurbished and new consumer electronics to consumers, but also supplies products to business customers and resellers.

By placing an order with Tellyco, you agree to these Terms and Conditions.

1. Company Information

Tellyco is operated by:

Renewed Reliance B.V.
Trading under the name/brand Tellyco

Gele Ring 223
1567 JC Assendelft
The Netherlands

Chamber of Commerce (KvK): 98293753
Email: support@tellyco.nl
Websites: https://tellyco.nl and https://tellyco.eu 

In these Terms and Conditions, references to “Tellyco”, “we”, “us” or “our” mean Renewed Reliance B.V. operating the Tellyco webshop.

2. Definitions

For the purposes of these Terms and Conditions:

Consumer means a natural person acting for purposes outside their trade, business, craft or professional activity.

Business Customer means a natural person or legal entity acting in the course of a trade, business, profession or commercial activity, including resellers.

Product means any product offered by Tellyco, including refurbished devices, new devices, smartphones, tablets, laptops, smartwatches, accessories and other electronics.

Refurbished Product means a previously owned, returned or used product that has been inspected, tested and, where necessary, repaired or restored before being offered for sale again.

Agreement means the sales agreement concluded between the customer and Tellyco.

3. Applicability

These Terms and Conditions apply to:

• offers made by Tellyco;

• orders placed with Tellyco;

• agreements between Tellyco and customers;

• deliveries, returns, repairs and warranty services relating to those agreements.

Specific conditions stated on a product page, quotation, order confirmation or separate business agreement may supplement these Terms and Conditions.

For Consumers, mandatory rights under Dutch and applicable European consumer law always take precedence over any conflicting provision in these Terms and Conditions.

Special provisions applicable only to Business Customers are contained in Article 21.

4. Product Information

Tellyco takes reasonable care to ensure that product descriptions, specifications, prices, images, compatibility information and availability are accurate.

However, minor errors or differences may occur.

Product images may be illustrative unless explicitly stated that photographs show the exact individual product being sold.

An obvious typographical, technical or pricing error does not bind Tellyco where the customer knew, or reasonably should have understood, that the information was incorrect.

If an error materially affects an order, Tellyco will contact the customer as soon as reasonably possible.

5. Refurbished Products and Cosmetic Condition

Refurbished products are not new products unless expressly stated otherwise.

A refurbished product may therefore show cosmetic signs of previous use consistent with the condition or grade selected by the customer.

Cosmetic grading relates primarily to the external appearance of a device and does not, unless expressly stated otherwise, change the requirement that the device functions properly.

The applicable cosmetic condition, such as:

• Like New;

• As New;

• Very Good;

• Good;

will be described on the relevant product page.

Normal cosmetic characteristics that have been clearly disclosed as part of the selected condition are not considered defects.

Refurbished products may have undergone repair or replacement of components before sale.

Where information concerning a replacement component is legally required or materially affects the characteristics of a product, this will be disclosed where applicable.

6. Battery Condition

Rechargeable batteries are components that naturally lose capacity through age, charging cycles and normal use.

For refurbished devices, battery performance may therefore differ from that of a completely new device.

Where Tellyco promises a minimum battery condition or battery capacity on the product page, the device must satisfy that promise at the time of delivery.

Normal battery degradation occurring through ordinary use is not in itself considered a defect.

This provision does not limit a Consumer’s statutory rights where a battery is defective, performs materially below what was promised or fails prematurely in circumstances where the Consumer may reasonably expect it to function.

7. Offers and Prices

Unless clearly stated otherwise, prices displayed to Consumers include applicable VAT.

Delivery costs and any additional charges are displayed before the customer completes the order.

For Business Customers, prices may be displayed excluding VAT where this is clearly indicated.

Certain second-hand or refurbished products may be sold under an applicable VAT margin scheme.

Where a VAT margin scheme applies, VAT may not be separately stated or deductible on the invoice.

Tellyco may change prices at any time. Price changes do not affect an Agreement that has already been concluded.

8. Orders and Formation of the Agreement

Placing an order constitutes an offer by the customer to purchase the selected Product.

After an order is placed, Tellyco may send an automated acknowledgement confirming that the order has been received.

An Agreement is concluded when Tellyco accepts the order and confirms that acceptance electronically, unless the circumstances clearly establish that an Agreement was concluded earlier.

Tellyco may refuse or cancel an order before or, where legally permitted, after acceptance in situations including:

• an obvious pricing or product information error;

• inability to supply the Product;

• suspected fraud or misuse;

• failed or reversed payment;

• incorrect or incomplete customer information;

• legal or regulatory restrictions;

• reasonable indications that the transaction creates a security or fraud risk.

If Tellyco cancels an order after receiving payment and the customer is entitled to reimbursement, the amount paid will be refunded.

Tellyco may impose reasonable order limits where necessary to prevent fraud, misuse, unauthorised resale or stock manipulation.

9. Payment

Customers must pay using one of the payment methods made available during checkout.

Available payment methods may differ depending on the country, order value, customer type and payment provider.

Payment services may be provided by external payment service providers.

Tellyco does not normally receive or store complete credit card details where payment information is handled directly by the payment provider.

Where payment is not received or is reversed, Tellyco may suspend delivery or other performance to the extent permitted by law.

10. Delivery

Orders will be delivered to the delivery address provided by the customer.

The customer is responsible for providing complete and accurate delivery information.

Estimated delivery dates are indications unless a specific delivery date has expressly been agreed as binding.

Unless another delivery period has been agreed, accepted Consumer orders will be delivered without undue delay and generally no later than 30 days after conclusion of the Agreement.

If delivery cannot take place within the agreed or legally applicable period, the customer will be informed.

The customer’s statutory rights in the event of delayed delivery remain unaffected.

11. Risk During Delivery

For Consumers, the risk of loss or damage remains with Tellyco until the Product has been physically received by the Consumer or by a third party designated by the Consumer other than the carrier.

Where the Consumer independently instructs a carrier that was not offered by Tellyco, risk may transfer in accordance with applicable law when the Product is handed to that carrier.

For Business Customers, different risk provisions may apply as set out in Article 21 or in an individually agreed quotation.

12. Consumer Right of Withdrawal

Consumers purchasing remotely generally have the right to withdraw from the Agreement without giving a reason.

The withdrawal period is 14 calendar days.

For a Product, the withdrawal period begins on the day after the Consumer, or a third party designated by the Consumer other than the carrier, receives the Product.

Where one order is delivered in several shipments, the withdrawal period begins after receipt of the final Product, shipment or component where required by applicable law.

The Consumer may exercise the right of withdrawal by:

• using the online withdrawal/cancellation function provided on the Tellyco website;

• emailing support@tellyco.nl;

• using the Model Withdrawal Form included at the end of these Terms; or

• making another clear and unambiguous statement that the Consumer wishes to withdraw from the Agreement.

The Consumer does not have to provide a reason.

Tellyco will confirm an electronically submitted withdrawal request where required.

13. Returning a Product After Withdrawal

After exercising the right of withdrawal, the Consumer must return the Product without undue delay and no later than 14 days after notifying Tellyco of the withdrawal.

Return instructions and the applicable Dutch return address will be provided by Tellyco.

Unless Tellyco has expressly agreed to bear the cost, the Consumer bears the direct cost of returning a Product following a change-of-mind withdrawal.

The Consumer is responsible for the Product during return transport until it is received by Tellyco.

Tellyco therefore recommends using appropriate protective packaging and a trackable shipping method.

Products should, where reasonably possible, be returned with:

• supplied accessories;

• cables and chargers originally included;

• documentation;

• SIM tools or other supplied items;

• original packaging where available.

The absence of original packaging does not automatically remove the right of withdrawal, but the Consumer must package the Product adequately to prevent transport damage.

14. Use of Products During the Cooling-Off Period

During the withdrawal period, a Consumer may inspect and handle a Product only to the extent reasonably necessary to establish its nature, characteristics and functioning, comparable to what would normally be possible in a physical shop.

A Consumer may be liable for a reduction in value resulting from handling or use that goes beyond what is necessary for such inspection.

Examples may include, depending on the circumstances:

• physical or cosmetic damage;

• excessive use;

• missing components;

• alteration of the device;

• damage caused by improper packaging;

• other deterioration caused by handling beyond reasonable inspection.

Any deduction will be based on the actual reduction in value and applicable law.

15. Personal Data and Device Accounts When Returning Electronics

Before returning a smartphone, tablet, laptop, smartwatch or other data-containing device, the customer should:

• back up important data;

• remove personal data;

• sign out of Apple ID, Google, Samsung, Microsoft or similar accounts;

• disable activation locks such as Find My iPhone or equivalent services;

• remove SIM cards and memory cards;

• remove passwords or screen locks where reasonably necessary for inspection.

Tellyco is not responsible for personal data remaining on returned devices except where liability cannot legally be excluded.

If a returned device remains subject to an activation lock or account lock, Tellyco may contact the customer and request that the lock be removed before the return can be fully inspected or processed.

16. Refunds Following Consumer Withdrawal

When a Consumer validly withdraws from the entire Agreement, Tellyco will refund payments received for the returned Product, including the cost of the cheapest standard delivery method originally offered by Tellyco where legally required.

Additional costs resulting from the Consumer choosing a more expensive delivery method do not have to be refunded.

Refunds will be made without undue delay and no later than 14 days after Tellyco receives the Consumer’s withdrawal notification.

Tellyco may, where permitted by law, withhold reimbursement until:

• the returned Product has been received; or

• the Consumer provides evidence that the Product has been sent back,

whichever occurs first.

Refunds will generally be made using the same payment method used for the original transaction unless another method has been expressly agreed.

17. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply where an exception provided by law applies.

Depending on the Products offered by Tellyco, this may include for example:

• Products made according to individual customer specifications or clearly personalised;

• sealed Products that are unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery;

• sealed computer software where the seal has been broken, where the legal requirements for the exception are met;

• digital content supplied without a physical medium after the Consumer has expressly consented to immediate supply and acknowledged the resulting loss of the right of withdrawal.

An exception will only be relied upon where it is legally applicable and, where required, has been clearly disclosed before purchase.

18. Statutory Conformity and Consumer Rights

Consumers are entitled to statutory conformity rights under Dutch consumer law.

This means that a Product must possess the characteristics that the Consumer may reasonably expect based on, among other things:

• the Product description;

• age of the Product;

• whether it is new or refurbished;

• price;

• cosmetic condition;

• statements made by Tellyco;

• normal expected use;

• other relevant circumstances.

Statutory conformity also applies to refurbished and other second-hand Products.

There is no single fixed statutory warranty period in the Netherlands that automatically ends after the commercial warranty period.

A Product must continue to meet the reasonable expectations applicable to that particular Product.

Where a Product does not conform to the Agreement, the Consumer may have rights including repair or replacement free of charge.

Where repair or replacement is impossible, disproportionate, not carried out within a reasonable period or otherwise does not provide the legally required remedy, the Consumer may in appropriate circumstances have a right to a price reduction or termination of the Agreement.

Nothing in these Terms limits those mandatory statutory rights.

19. Tellyco Commercial Warranty

In addition to statutory Consumer rights, Tellyco offers the following commercial warranty unless a different warranty is expressly stated on the Product page or order confirmation.

19.1 Refurbished devices

Refurbished devices sold by Tellyco include a:

12-month Tellyco commercial warranty

calculated from the date of delivery.

This commercial warranty covers defects in the normal technical functioning of the Product that fall within the applicable warranty conditions.

19.2 New devices

Brand-new devices may include:

24 months commercial or manufacturer’s warranty

where this is stated for the relevant Product.

Depending on the Product and manufacturer, warranty service may be carried out by Tellyco, an authorised service partner, the manufacturer or the relevant brand.

Regardless of who provides an additional manufacturer’s warranty, Tellyco remains responsible for its mandatory obligations as the seller towards Consumers.

19.3 Additional warranty does not replace statutory rights

The commercial warranty is an additional service.

It does not replace, shorten or restrict a Consumer’s statutory right to receive a conforming Product.

Expiry of the 12-month or 24-month commercial warranty therefore does not automatically mean that all statutory rights have expired.

20. Commercial Warranty Exclusions

To the extent permitted by law, Tellyco’s additional commercial warranty does not cover defects or damage caused by circumstances including:

• accidental drops;

• impact, pressure or crushing;

• cracked screens or housings caused after delivery;

• liquid or moisture damage;

• misuse or abnormal use;

• negligent handling;

• improper storage;

• fire or external environmental damage;

• incorrect charging equipment or external electrical damage;

• unauthorised modification;

• repair or attempted repair by another party where that work caused or contributed to the defect;

• malware or software installed by the customer;

• normal cosmetic wear;

• normal battery degradation;

• failure to follow reasonable operating or safety instructions.

A third-party repair, modification or physical damage does not automatically remove statutory Consumer rights in relation to an unrelated defect where applicable law provides otherwise.

Tellyco may inspect a Product to determine the cause of a reported defect.

Where reasonably possible, relevant findings may be documented with photographs, test results or other diagnostic information.

21. Business Customers and Resellers

This Article applies where the customer purchases Products predominantly for commercial, professional or resale purposes.

21.1 Consumer protections

Business Customers do not have the statutory 14-day Consumer right of withdrawal unless Tellyco expressly agrees otherwise.

Consumer-specific statutory conformity provisions do not automatically apply to B2B transactions.

21.2 Inspection

Business Customers must inspect Products promptly after delivery.

Visible shortages, incorrect deliveries or externally visible damage should be reported to Tellyco within 5 business days after delivery.

Defects that could not reasonably have been discovered during the initial inspection must be reported without undue delay after discovery.

Failure to report a defect within these periods may affect the Business Customer’s remedies to the extent permitted by law.

21.3 B2B warranty

Unless another period is stated in a quotation, invoice, Product page or B2B agreement, the commercial warranty periods stated in Article 19 apply.

Tellyco may agree different warranty conditions for:

• wholesale orders;

• reseller orders;

• bulk purchases;

• clearance Products;

• trade-in stock;

• Products expressly sold as defective, for repair or for parts.

Any such deviation will be made clear before or when the B2B Agreement is concluded.

21.4 Resale

A Business Customer that resells Products is independently responsible for complying with all laws applicable to its own customers, including consumer information, taxation, warranty and product-safety obligations.

21.5 Liability between businesses

To the maximum extent permitted by law, Tellyco will not be liable towards a Business Customer for indirect or consequential losses, including:

• loss of profit;

• loss of turnover;

• loss of anticipated savings;

• business interruption;

• loss of opportunity;

• loss of goodwill;

• indirect data loss.

Where legally permitted, Tellyco’s aggregate contractual liability towards a Business Customer in relation to an affected order is limited to the invoice value of the Product giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including where damage results from intentional misconduct or deliberate recklessness by Tellyco’s management.

22. Repairs and Warranty Claims

Customers wishing to make a warranty or conformity claim should contact:

support@tellyco.nl

and provide, where reasonably available:

• order number;

• Product identification;

• description of the issue;

• photographs or video where relevant;

• other information reasonably required to diagnose the problem.

Tellyco may request that the Product be returned for inspection.

Consumers will not be charged for repair, replacement, necessary transport or examination costs where such costs must be borne by Tellyco under statutory conformity rights.

If inspection shows that a defect is not covered by statutory rights or the applicable commercial warranty, Tellyco may offer a paid repair or return option after informing the customer.

23. Software and Security Updates

Certain Products rely on software, firmware and security updates supplied by manufacturers or software providers.

Where Tellyco has legal obligations concerning updates for Products with digital elements, those obligations will be respected.

Customers are responsible for installing reasonably necessary updates after being informed of their availability.

Tellyco is not responsible for problems caused solely by a customer’s failure to install an update that was properly made available and where the customer had been adequately informed of the consequences of failing to install it, to the extent permitted by law.

Manufacturer decisions concerning long-term operating-system support may vary by device and model.

24. Complaints

Tellyco aims to resolve complaints fairly and within a reasonable period.

Complaints may be submitted to:

support@tellyco.nl

Please include sufficient information to identify the order and understand the complaint.

Tellyco aims to provide a substantive response within 14 days after receiving a complaint.

If additional investigation is necessary, the customer will be informed.

Consumers may also seek independent information about their statutory rights from ACM ConsuWijzer or other competent consumer protection bodies.

25. Retention of Title

Products remain the property of Renewed Reliance B.V. until all amounts due under the relevant Agreement have been paid in full, to the extent permitted by law.

This provision does not alter the statutory rules concerning risk during Consumer delivery.

26. Customer Responsibility

Customers must provide correct information when placing an order.

Customers are responsible for ensuring that:

• delivery information is accurate;

• email and contact details are correct;

• the selected Product is suitable for their intended use;

• compatibility requirements disclosed by Tellyco have been considered;

• devices are used according to reasonable instructions and safety requirements.

This does not affect Tellyco’s obligation to provide accurate information and deliver Products that conform to the Agreement.

27. Liability

Nothing in these Terms excludes or restricts liability that cannot legally be excluded or restricted.

In particular, these Terms do not restrict mandatory Consumer rights.

To the extent permitted by law, Tellyco is not responsible for damage caused by:

• improper or abnormal use of a Product;

• customer modifications;

• incompatible third-party accessories;

• failure to follow reasonable safety instructions;

• external events outside Tellyco’s control.

Tellyco is not liable for loss of customer data stored on electronic devices except where such liability cannot legally be excluded.

Customers are therefore strongly advised to maintain regular backups, especially before sending a Product for repair, return or warranty service.

28. Force Majeure

Tellyco is not liable for delay or failure to perform an obligation where performance is prevented by circumstances beyond its reasonable control and where such circumstances legally qualify as force majeure.

Examples may include:

• natural disasters;

• war or civil disturbance;

• government restrictions;

• serious transport disruption;

• major network or infrastructure failure;

• strikes outside Tellyco’s reasonable control;

• extraordinary supply-chain disruption.

Tellyco will make reasonable efforts to limit the effects of such circumstances.

This Article does not remove any mandatory Consumer right to terminate an Agreement or receive reimbursement where applicable.

29. Privacy and Personal Data

Personal data is processed in accordance with:

• the General Data Protection Regulation (GDPR);

• applicable Dutch privacy legislation; and

• Tellyco’s Privacy Policy.

The Privacy Policy explains in more detail which personal data is processed, for what purposes and what rights customers have.

30. Electronic Communication

Customers agree that communication relating to orders may take place electronically, including through email and the customer account where available.

Customers are responsible for providing and maintaining a valid email address.

Electronic communications may be stored by Tellyco where necessary for order administration, legal compliance, fraud prevention, warranty handling or customer service.

31. Intellectual Property

The Tellyco name, branding, website design, original written content and other intellectual property owned by Renewed Reliance B.V. may not be reproduced or commercially used without permission.

Product names and trademarks belonging to manufacturers such as Apple, Samsung, Google or other brands remain the property of their respective owners.

Reference to a trademark does not imply affiliation with or endorsement by that manufacturer unless expressly stated.

32. Applicable Law

Agreements with Tellyco are governed by Dutch law.

For Consumers residing in another country, this choice of law does not deprive them of mandatory Consumer protections that apply under applicable international or European law.

33. Disputes

Customers are encouraged to contact Tellyco first so that a dispute can be resolved directly where possible.

Consumers retain the right to bring a dispute before the competent court or use an applicable recognised alternative dispute-resolution body where available.

For Business Customers, disputes will, where legally permitted, be submitted to the competent court in the Netherlands having jurisdiction over the registered office of Renewed Reliance B.V., unless the parties agree otherwise.

34. Changes to These Terms

Tellyco may amend these Terms and Conditions from time to time, for example because of:

• changes in legislation;

• changes in business operations;

• new Products or services;

• changes in payment or delivery processes.

The version applicable to an order is generally the version that was made available when the Agreement was concluded.

A later change will not retroactively reduce rights already acquired under an existing Agreement.

The current version will be published on the Tellyco website.

35. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect.

Where possible, the invalid provision will be replaced or interpreted in a manner that most closely reflects its lawful commercial purpose without affecting mandatory Consumer rights.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the Agreement.

To:

Tellyco
Renewed Reliance B.V.
Gele Ring 223
1567 JC Assendelft
The Netherlands

Email: support@tellyco.nl

I/We hereby give notice that I/We withdraw from my/our Agreement for the purchase of the following Product(s):

Product(s):

Order number:

Ordered on:

Received on:

Name of Consumer:

Address of Consumer:

Email address:

Signature of Consumer(s):
(only required if this form is submitted on paper)

Date: