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Free Shipping Bar Attributes
Choose your product
Select the model, storage, colour, condition and any available options.
Help Center
Choose a topic
Go straight to the answer you need.
Orders & payments
From product page to confirmation — keep it simple.
Choose your device and options, review the order, pay securely and follow the status from your account.
✓ Secure checkout✓ Order confirmation✓ Account order history
Ordering
Three steps to place an order.
Review your cart
Check the product, price, shipping information and billing/delivery details.
Pay & confirm
Complete checkout with one of the payment methods shown and receive your order confirmation.
Payments
Secure methods shown at checkout.
Tellyco’s current Terms list secure third-party payment providers including Mollie and Stripe. Available methods can include iDEAL, card payments, bank transfer and other methods shown during checkout.
Only advertise a payment method here if it is actually enabled in your live checkout.
Payment problem?
Do not place duplicate orders immediately.
If payment status is unclear or you do not receive the expected order confirmation, first check your account and payment status. If you are still unsure, contact Tellyco with your email address and any order/payment reference.
Shipping & delivery
Current storefront promises.
Keep these values synced with the homepage, cart and checkout whenever your shipping policy changes.
Before 17:00
Orders placed on a working day before 17:00 are currently advertised as shipping the same day.
Free from €89
The current Tellyco storefront advertises free shipping from €89.
Track your order
Use My Account and the tracking information sent for your shipment when available.
Changes & cancellations
Contact us before it ships.
If you notice a mistake in your order, contact Tellyco as quickly as possible. Once a parcel has entered the shipping process, changes or cancellation may no longer be possible.
Can I change my delivery address after ordering?
Contact support immediately. Whether an address can still be changed depends on the order and shipping status.
Where is my invoice?
Check your account and order emails. Business invoice details depend on the tax treatment of the specific products.
Why does VAT look different on some products?
Used products can be sold under normal VAT rules or the margin scheme. See the VAT & Home Copy Fee page for the explanation.