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Free Shipping Bar Attributes
Order before 17:00
Orders completed on a working day before 17:00 are currently advertised as being dispatched the same day.
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Shipping & delivery
From Tellyco to your door.
See when your order is dispatched, how to follow it and what to do if delivery does not go as expected.
✓ Before 17:00: same-day dispatch*
✓ Free shipping from €89*
✓ Tracking when available
At a glance
The important delivery information first.
Keep these values synchronized with the homepage, cart and checkout whenever your shipping policy changes.
Free from €89
Tellyco currently advertises free shipping from €89. Any applicable charge below the threshold or for another destination is shown at checkout.
Follow your order
Check My Account and use the tracking information supplied for the shipment when it becomes available.
*Same-day dispatch is not the same as guaranteed same-day or next-day delivery. Delivery time depends on destination, carrier network, weekends, holidays and other circumstances outside Tellyco's direct control.
What happens after checkout?
Four simple stages.
01
Order confirmedYou receive confirmation after a successful order.
02
Order preparedYour products are checked against the order and prepared for shipment.
03
Shipment handed overOnce dispatched, the shipment enters the carrier network.
04
Track deliveryUse the tracking information provided for the most current delivery status.
Delivery estimate
Checkout is the most specific estimate.
Product availability, destination and the chosen delivery method can affect timing. Use the estimate shown during checkout and the tracking information after dispatch as the most specific information for your order.
✓
Working days matterWeekends and public holidays can change the delivery schedule.
✓
Tracking updates can take timeA label or dispatch confirmation can appear before the carrier's first physical scan.
✓
International delivery takes longerTransit time varies by destination and carrier service.
Shipping & delivery
Current storefront promises.
Keep these values synced with the homepage, cart and checkout whenever your shipping policy changes.
Before 17:00
Orders placed on a working day before 17:00 are currently advertised as shipping the same day.
Free from €89
The current Tellyco storefront advertises free shipping from €89.
Track your order
Use My Account and the tracking information sent for your shipment when available.
Tracking & delivery issues
Start with the shipment status.
Tracking has not updated
Carrier scans are not always immediate. Check again after some time. If the status remains unchanged unusually long, contact Tellyco with your order number.
I was not at home
Follow the carrier's tracking instructions. Depending on the shipment, another delivery attempt, neighbour delivery or collection option may be offered.
Marked delivered, but missing
Check the delivery location, neighbours and tracking details first. If you still cannot locate the parcel, contact Tellyco promptly.
FAQ
Shipping questions.
The short answers customers usually need before contacting support.
Does “before 17:00” mean I receive it the same day?
No. It means an eligible order placed on a working day before the cutoff is currently advertised as being dispatched that day. Delivery happens afterward through the carrier network.
How much does shipping cost?
Tellyco currently advertises free shipping from €89. When shipping is not free, the applicable cost should be shown during checkout before you place the order.
Can I track my parcel?
When tracking is available, use the tracking details provided for your shipment. You can also check your order in My Account.
My order has not arrived yet. What should I do?
First check the latest tracking status. Weekends, holidays and carrier delays can affect delivery. If the shipment appears stuck or significantly overdue, contact Tellyco with your order number.
Can I change the delivery address after ordering?
Contact Tellyco as quickly as possible. Once an order has entered fulfilment or has been handed to the carrier, changing the address may no longer be possible.
Do you ship outside the Netherlands?
Available countries, delivery options, charges and estimates should be treated as whatever is shown in the live checkout for your destination.
Still waiting for your order?
Have your order number ready and our support team can help you check the next step.