English 
Dutch 
German 
Free Shipping Bar Attributes
Tellyco Help Center
How can we help?
Choose a topic, search a question or go straight to the information you need.
Try: “product condition”, “battery”, “return”, “shipping”, “warranty” or “VAT”.
Help Center
Choose a topic
Go straight to the answer you need.
Quick actions
What do you want to do?
Track an order
Open your account and check the current order status.
Start a return
See the return steps before sending anything back.
Warranty help
Check coverage and prepare a warranty request.
Contact Tellyco
Still stuck? Get in touch with customer care.
Popular
Frequently visited information.
Products
Conditions, battery & refurbished explained.
Everything you need to understand the device before you buy it.
Product conditionsGrade A, B and C, cosmetic wear and what the grades mean.
What is refurbished?How a pre-owned device is checked, tested, restored and graded.
Second-hand vs refurbishedUnderstand the difference in preparation, testing and purchase certainty.
Battery informationBattery condition is separate from cosmetic grade.
VAT & Home Copy FeeNormal VAT, margin products and the Dutch private-copy levy.
SustainabilityWhy extending the useful life of electronics matters.
Product Conditions: Grade A, B and C describe cosmetic appearance. Technical functionality and battery condition are assessed separately.
View product conditions
Frequently asked questions
Quick answers by topic.
For full details, use the dedicated page linked in each section.
Products & condition
What do Grade A, B and C mean?
They describe cosmetic appearance. Grade A is the cleanest cosmetic option, Grade B shows light signs of use, and Grade C can show more visible wear. The grade does not determine technical functionality or battery condition. View product conditions
What does refurbished mean?
A refurbished device is pre-owned technology that has been professionally inspected, tested, cleaned, reset and restored where necessary before being sold again. Learn more
Is battery condition the same as cosmetic grade?
No. Cosmetic grade tells you how the device looks. Battery condition is separate and should be shown independently.
What is the difference between refurbished and second-hand?
Both are pre-owned. Refurbished devices go through a professional preparation process; second-hand devices are not presented as having gone through the same full refurbishment process. Compare them
Orders & payments
How do I place an order?
Choose your product and options, add it to your cart, review the order and complete checkout. You will receive an order confirmation after a successful order.
Which payment methods can I use?
The payment methods currently available to you are shown in the live checkout.
Can I cancel or change an order?
Contact Tellyco as quickly as possible. Once fulfilment or shipping has started, changes may no longer be possible.
Why is VAT different on some devices?
Used products can be sold under normal VAT rules or the margin scheme. Read the VAT explanation
Shipping & delivery
When will my order be dispatched?
Eligible orders completed on a working day before 17:00 are currently advertised as being dispatched the same day. This is a dispatch promise, not a guaranteed delivery time.
When is shipping free?
Tellyco currently advertises free shipping from €89. When shipping is not free, the applicable cost is shown at checkout.
Can I track my order?
Check My Account and use the tracking information provided for your shipment when available.
My parcel is delayed. What should I do?
Check the latest tracking first. If the shipment appears stuck or significantly overdue, contact Tellyco with your order number. Shipping help
Returns & warranty
How long is the consumer withdrawal period?
Tellyco's current policy uses the 14-day statutory consumer withdrawal period. Return information
How much warranty do refurbished devices have?
Tellyco currently states a 2-year commercial warranty on refurbished devices unless the product page states otherwise, in addition to applicable statutory rights. Warranty information
What should I do with a defective product?
Contact Tellyco before sending the device back so the correct warranty route can be used.
What should I do before returning a phone?
Back up your data, sign out of personal accounts, disable activation locks where applicable, factory-reset the device and package it securely.
Still need help?
If you cannot find the answer, contact the Tellyco customer-care team.