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Notify us within 14 days
Tellyco’s current Terms state a 14-day consumer withdrawal period starting the day after delivery.
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Returns & exchanges
Changed your mind or received the wrong thing?
This page explains the normal consumer return route and the extra steps needed when a device is defective or damaged.
✓ 14-day statutory withdrawal period✓ Secure return packaging✓ Contact us for defects
Consumer returns
The basic return timeline.
Return within 14 days after notice
After notifying Tellyco of the withdrawal, the current Terms require the product to be returned within 14 days.
Refund after return processing
Tellyco’s current Terms state refunds are issued within 14 days after the returned goods are received.
Before you send a device
Protect your data and the product.
✓
Back up your dataKeep anything you need before resetting the device.
✓
Sign out of accountsRemove Apple ID, Google account and activation locks where applicable.
✓
Factory resetRemove personal content before shipping.
✓
Pack it securelyInclude relevant accessories and use protective packaging.
Return shipping
Normal withdrawal vs defect.
For a normal consumer withdrawal, Tellyco’s current Terms state that the customer bears return shipping costs unless stated otherwise. If the item is defective or arrived damaged, contact support first so the correct warranty or damage route can be used.
Warranty claim
Prepare the device before sending it.
01
Contact supportSend your order number and a clear description of the issue.
02
Back up your dataWarranty service may require a reset or replacement.
03
Remove personal accountsSign out and disable activation locks such as Find My where applicable.
04
Follow the return instructionsUse the return route provided by support and package the device securely.
OPTIONAL PHOTO / ILLUSTRATION
Replace with Tellyco support or repair image
Replace with Tellyco support or repair image
Start a return
Use your real return portal here.
Replace the placeholder with your return-portal shortcode, WooCommerce return form or dedicated return-plugin form.
Recommended fields: order number, email address, product, reason, return type, problem description and optional photos for damaged/defective items.
RETURN PORTAL / FORM PLACEHOLDERInsert your real return portal or Elementor shortcode here.
FAQ
Return questions.
Can I simply send a defective device as a normal return?
Contact support first. A defect may need the warranty route rather than a standard withdrawal return.
Do I need the original packaging?
Tellyco’s Terms say original packaging should be used where available. If it is unavailable, use suitable protective packaging.
What about business purchases?
The statutory consumer withdrawal right does not automatically apply to B2B purchases. Business returns follow the applicable business terms or written agreement.