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12 months warranty on refurbished devices
Unless a product page states otherwise. Statutory consumer warranty rights remain in addition to the commercial warranty.
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Warranty & complaints
If something is wrong, start here.
Check what is covered, prepare your device correctly and contact us with your order number so we can guide you to the right solution.
✓ 2-year refurbished-device warranty✓ 1-year battery warranty✓ Statutory rights remain
At a glance
What Tellyco currently promises.
12 months on the battery
Battery capacity is stated as at least 85% at delivery and at least 70% of original capacity at the end of the battery-warranty period.
Contact us first
Do not send a device without following the support instructions. That helps avoid delays or an incorrect return route.
Usually covered
Technical defects during normal use.
✓
Hardware malfunctionUnexpected internal technical failure.
✓
Component defectA covered part stops functioning correctly.
✓
Normal operation preventedA technical issue stops the device being used as reasonably expected.
Usually not covered
User or external damage.
×
Drop, impact or pressure damagePhysical damage caused after delivery.
×
Liquid damageDamage caused by water or other liquids.
×
Unauthorised repairsThird-party modification can affect commercial-warranty coverage.
Warranty claim
Prepare the device before sending it.
01
Contact supportSend your order number and a clear description of the issue.
02
Back up your dataWarranty service may require a reset or replacement.
03
Remove personal accountsSign out and disable activation locks such as Find My where applicable.
04
Follow the return instructionsUse the return route provided by support and package the device securely.
OPTIONAL PHOTO / ILLUSTRATION
Replace with Tellyco support or repair image
Replace with Tellyco support or repair image
Complaints
Tell us what went wrong.
Include your order number, what happened and photos or video when they help explain the problem. We will confirm the next steps after reviewing your message.
What happens if the device can be repaired?
For a covered defect, Tellyco can arrange an appropriate remedy according to the warranty terms and your statutory rights.
What if the device cannot be repaired?
Depending on the circumstances and applicable rights, an alternative solution such as replacement or another appropriate remedy may be offered.
Can I use a third-party repair shop first?
Contact Tellyco before an external repair. Unauthorised repairs can affect commercial-warranty coverage.
What if no covered defect is found?
If inspection finds no covered defect, any applicable inspection or handling charge should follow the published warranty terms and be communicated clearly.